this post was submitted on 24 Jul 2024
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CrowdStrike, the cybersecurity firm that crashed millions of computers with a botched update all over the world last week, is offering its partners a $10 Uber Eats gift card as an apology, according to several people who say they received the gift card, as well as a source who also received one.

On Wednesday, some of the people who posted about the gift card said that when they went to redeem the offer, they got an error message saying the voucher had been canceled. When TechCrunch checked the voucher, the Uber Eats page provided an error message that said the gift card “has been canceled by the issuing party and is no longer valid.”

On Friday, CrowdStrike released a faulty update that rendered around 8.5 million Windows devices unusable, according to Microsoft. The update caused the affected computers to be stuck at the infamous “blue screen of death,” or BSOD, a bright blue error screen with a message that is shown when Windows crashes or cannot load because of a critical software failure.

The outage caused delays at airports in Amsterdam, Berlin, Dubai, and London, and across the United States. It also caused several hospitals to halt surgeries, and paralyzed countless businesses all over the world.

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[–] [email protected] 245 points 3 months ago (3 children)

In terms of PR, this is literally worse than doing nothing

[–] [email protected] 84 points 3 months ago (3 children)

Reminds me of the pizza party my call center threw once. We had to pay for the pizza and bring our own drinks

[–] jaybone 20 points 3 months ago

That’s when you bring a handle of vodka and piss all over the call center yelling “here’s my drink!”

[–] Passerby6497 7 points 3 months ago (1 children)

Wow, so the 'pizza party' was basically a pizza pot luck?

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[–] Entropywins 27 points 3 months ago

That seems to be their modus operandi...crowdstrike literally worse than doing nothing

[–] [email protected] 9 points 3 months ago

Truer words could not be spoken.

[–] [email protected] 160 points 3 months ago (3 children)

Bro $10 and its not even real money??? You can't buy anything for $10 on Uber Eats even if the coupon worked.

[–] [email protected] 72 points 3 months ago

Lmao, i thought for sure this was an onion article…

[–] Crashumbc 17 points 3 months ago

Exactly, they probably got a discount from Uber on the cost for that reason.

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[–] TheGiantKorean 75 points 3 months ago (1 children)

This is worse than getting a pizza party for turning a profit.

[–] [email protected] 23 points 3 months ago

Or an encourage-mint

[–] Quicky 69 points 3 months ago

Did they try redeeming it up to 15 times?

[–] [email protected] 57 points 3 months ago (1 children)

this genuinely seems satire theres no way

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[–] Passerby6497 57 points 3 months ago (3 children)

$10 wouldn't even cover 10 minutes of admin time to fix the problem. It's honestly a bigger insult than nothing or just flipping the bird.

[–] hydrospanner 30 points 3 months ago (2 children)

It also wouldn't cover a meal from Uber Eats.

Definitely worse than nothing.

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[–] Buddahriffic 7 points 3 months ago

Not to mention this "apology" has profit for Uber built into it. Or serves as a marketing campaign for them, depending on what kind of deal they offered them to use Uber gift cards for this.

Like with $10 not even being enough to order much of anything, Uber could probably still come out ahead of they offered them at less than half of the "face value". I regularly get offers for more than $10 off other food delivery services just to sign up, so I wouldn't even rule out Uber offering to do this for free just for the marketing.

Like I ignore those other offers but had to think about this one before I realized it was just as ignorable because the idea of it being "compensation" made it seem more worthwhile than a marketing giveaway would be.

Plus, I bet there's an agreement to not sue baked into this offer.

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[–] [email protected] 51 points 3 months ago

Way to stay on brand guys!

[–] jaybone 50 points 3 months ago

Wow $10. Mom can finally get that operation she was waiting for, before all the nurse stations BSOD’d.

[–] Evilcoleslaw 50 points 3 months ago

It's just one ~~banana~~ global computer outage, Michael. How much could it cost -- $10?

[–] [email protected] 46 points 3 months ago* (last edited 3 months ago)

On Wednesday, some of the people who posted about the gift card said that when they went to redeem the offer, they got an error message saying the voucher had been canceled. When TechCrunch checked the voucher, the Uber Eats page provided an error message that said the gift card “has been canceled by the issuing party and is no longer valid.”

The humor writes itself.

[–] [email protected] 37 points 3 months ago (3 children)

The fact that they even fucked up an insultingly low priced voucher is impressive. They keep showing their incompetence I guess lol!

[–] [email protected] 9 points 3 months ago (1 children)

Someone has taken up Musk's challenge for a "destroying an established company any % speed run."

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[–] SendMePhotos 9 points 3 months ago

Probably would've been better to not issue that at all.

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[–] Tylerdurdon 35 points 3 months ago (2 children)

At this rate, they'll have a crowd of striking people outside their office in no time!

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[–] [email protected] 32 points 3 months ago (4 children)

Wow... fuck....

Is there a term for this? Giving someone something and then taking it back? I mean, there's "Indian Giving", but I want one that isn't racist, outdated, and based on a poor understanding of US History?

[–] aalvare2 51 points 3 months ago (1 children)

If there’re no other alternatives, then I propose that going forward the new term for this should be “Crowd Striking”

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[–] postmateDumbass 17 points 3 months ago* (last edited 3 months ago) (2 children)

But “Indian Giving” as a concept was just a way to excuse giving the indians a deal then renegging on it everytime the wind blew. Classic projrction propaganda before it was invented by ivy leauge schools.

[–] [email protected] 11 points 3 months ago

Indeed, that's why I was asking for a non-offensive version of the term to apply when people actually give you something and take it back.

[–] Taniwha420 7 points 3 months ago (1 children)

I believe that "Indian Giving" is sourced in a cultural misunderstanding between Indigenous and European societies. Indigenous societies were reciprocity based, so giving gifts should be reciprocated with a gift of like value to strengthen relationships, or increase honour (social standing). The Europeans were working in a patron-client system so a gift was seen as a way of purchasing access to power through a patron. The Europeans thought the Indigenous people were paying for access to power (like a tributary), so there's no expectation of returning a like gift. The indigenous people thought they were entering into a mutual relationship, and when a like gift wasn't returned that was seen as reneging, so they took back their 'offer'.

Glad to have an anthropologist kick my ass.

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[–] Odelay42 29 points 3 months ago (2 children)

You can't get anything from Uber eats for less than $30 in my city.

$10 wouldn't even cover ONE of the service fees.

[–] [email protected] 18 points 3 months ago

I love when they send me 40% off coupons and it's still so expensive it's not worth it.

[–] [email protected] 10 points 3 months ago (2 children)

$30‽ Wo even is ordering there? Why?

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[–] [email protected] 20 points 3 months ago

Fucking, wow. Of course they did.

[–] [email protected] 17 points 3 months ago

Classic Crowdstrike!

[–] [email protected] 15 points 3 months ago (2 children)

Have we reached "The Producers" level of capitalism where someone has figured out how to make more money from a company tanking than from it succeeding? CrowdStrike, Twitter, Coyote Vs ACME...

Either we have a series of complete buffoons in charge of companies, or someone has found a way to profit from failure. I'm not sure which is worse.

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