this post was submitted on 15 Jan 2025
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Mildly Infuriating

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Honestly, just WTF is going on with the world today? Achievements in a mobile app for ordering coffee, like this is some sort of weird mobile game you play. Is this what we are looking forward to in our future?

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[–] dhork 130 points 2 weeks ago (1 children)

They do it because it works. Not only does it lead to more direct sales, but the app is scraping data that can be further used to generate sales, either to the user directly or sale of their data to third parties. And people who don't like their habits being gamified will simply not install the app.

How many people are going to say "I refuse to go to Dunkin because they went too far gamifying their rewards program in their shitty app I never use"? Probably close to zero. So, the cost of doing it is whatever they pay their offshore contractors, who probably can't afford to come visit the US, much less go to Dunkin for awful coffee every day.

[–] NatakuNox 17 points 2 weeks ago (1 children)

It's the gamification of everything. I work in education; and because the teacher shortage is so "emergency hires" are trained on child care through one hour online lessons that have game like elements to keep them engaged. I'm happy to have anyone helping in the schools at this point but it takes years of higher education to really be effective in education. (not saying everyone) But the online trainings are just their so the schools can shift liability. A one hour gaming session on recognizing self harm in children isn't enough! But this is what our culture has come down to. Rewards programs, swipe dating, and gig work. It's all mini games but the prize is a big middle finger.

[–] Whats_your_reasoning 6 points 1 week ago (1 children)

That reminds me of how during Covid, nursing homes relied on "travel nurses." These were nurses contracted by an outside agency, sent to facilities to combat the so-called "nursing shortage."

Thing is, the travel nurses were paid considerably more than the staff already hired by the facilities. So if you already worked at a place, you were still paid your dirt-low wage - no raises, no bonus, no hazard pay. Meanwhile, nurses who came in who didn't know the facility, didn't know the staff, and didn't know the patients got paid a lot more. It was insulting and demoralizing for everyone who chose to stay working where they already were.

[–] frunch 5 points 1 week ago* (last edited 1 week ago) (1 children)

I have a friend whose wife is a nurse and she decided to work as a "travel nurse" because it was stupid not to--the pay was at least double her current pay, plus she was given a stipend for room/board/travel expenses. It was a fantastic deal for her and allowed them to save a bunch of money for a while.

Edit: i still think the situation was exceptionally shitty to those who stayed where they were. For "Essential" workers they sure aren't treated like it

[–] Whats_your_reasoning 3 points 1 week ago

Oh, I do not fault any of the travel nurses for taking that deal! If I were licensed for it, I would’ve done it too. (I had a different role in the nursing home, one that wasn’t “medical” but was essential for patients’ wellbeing. In other words, another poorly-paid, under-supported position.)

[–] [email protected] 58 points 2 weeks ago* (last edited 2 weeks ago) (2 children)

It'd be pretty funny if the running guy got progressively fatter through the achievements

[–] [email protected] 29 points 2 weeks ago (1 children)

Level 500 he's in a wheel chair with an IV bag on a pole

[–] [email protected] 18 points 2 weeks ago

And there's coffee in the iv bag, and donuts around the hose

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[–] HeyJoe 40 points 2 weeks ago (2 children)

People love this stuff. I feel like this falls into addiction territory and they know it. The saddest part is would it kill them to throw you an extra free donut or drink after unlocking each one? Those are some crazy milestones and the only thing I see is how terrible I am for going here so much if I did this so at least give me a reward for doing it at the least?

[–] MedicPigBabySaver 9 points 1 week ago

I quit DD forever a few years ago when they stopped the free bday coffee. I probably averaged $30/week.

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[–] FireRetardant 29 points 2 weeks ago (2 children)
[–] Shady_Shiroe 8 points 2 weeks ago

Gotta wait for it to be launched on steam first

[–] [email protected] 5 points 2 weeks ago

Order a dozen in the app and pick “surprise me”

[–] foggy 20 points 2 weeks ago* (last edited 1 week ago) (7 children)

Can't afford a phone?

No discount for you!!

This is a discriminatory practice, and it's been going on for way too long. Every offender needs to be fined wildly for this shit.

"Yeah Tyler, you can get some free fries with your Big Mac that you're buying with your dad's credit card, because you have 100 mcpoints!"

Homeless man: please let me eat anything I am starving

[–] gAlienLifeform 25 points 2 weeks ago (2 children)
[–] idiomaddict 14 points 2 weeks ago (1 children)

That’s several orders of magnitude worse, fuck. Soon they’ll probably close the loop and consider owning a smartphone to be evidence that things aren’t so bad for you, and you don’t need asylum.

[–] [email protected] 12 points 2 weeks ago

And NOT having a smartphone will be even more suspicious... "What are you trying to hide? you must have a smartphone hidden somewhere... where is it?"

[–] [email protected] 3 points 1 week ago

Jesus fucking Christ.

[–] [email protected] 14 points 2 weeks ago (1 children)

yup and it particularly effects the elderly, the poor, the mentally challenged, folks from certain religious or social beliefs, and just folks with a certain amount of dignitity and self worth.

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[–] [email protected] 4 points 2 weeks ago (1 children)

Where did his screenshot show levels give a discount? It just looks like badges for number of drinks ordered. Something you could track on your own if you wanted.

[–] papalonian 5 points 2 weeks ago

The first badge is "Savings Starter", which implies that using the app is providing some sort of discount. The badges may not be directly tied to a discount but the app most certainly gives you one, that's how all of these things work.

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[–] [email protected] 19 points 1 week ago

Secret achievement: diabetes unlocked

[–] [email protected] 16 points 2 weeks ago* (last edited 2 weeks ago) (3 children)

Order Donuts 500 times a year? They should have called that Diabetes.

[–] spankmonkey 6 points 2 weeks ago

I'm totally buying for the whole office!

works from home

[–] [email protected] 3 points 2 weeks ago

Achievement reached! ... Dunkin awards you with diabetes ... save 5% on medication

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[–] [email protected] 13 points 2 weeks ago (1 children)

Well, the dystopia is starting to take shape.

[–] [email protected] 10 points 2 weeks ago (1 children)

That shape is “round”?

[–] [email protected] 4 points 2 weeks ago
[–] [email protected] 13 points 2 weeks ago (1 children)

If it doesn't come with a discount like a rewards program with free coffee every now and then, I'm not interested.

[–] DuckWrangler9000 7 points 2 weeks ago

Lol It definitely does not. Most drink companies have gutted their rewards program, especially Starbucks.

[–] taiyang 12 points 2 weeks ago* (last edited 2 weeks ago) (1 children)

Honestly, gamification is good but this is just stupid. Humans respond to gamification for a reason, it can add a sense of accomplishment or help you lay out goals, etc. If you gave that to, say, a non-profit looking to motivate volunteers who clean up the beach or something, it's a net gain for society.

But this? What accomplishment or goal do you get for eating shitty donuts 500 times? I'd like to meet the man (and it most certainly is a man) who is proud of his 500th Dunkin trip. I'll buy him a dose of insulin (but only the subsidized stuff).

[–] [email protected] 5 points 1 week ago (1 children)

It's so rife for abuse I'm not sure I'd even say "good". Effective, maybe?

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[–] [email protected] 11 points 1 week ago

You're the one that installed the app.

[–] [email protected] 10 points 1 week ago
[–] JiveTurkey 8 points 2 weeks ago (1 children)

Just more enshitification.

I think I've come to the conclusion that there's no end in sight. Everyone can agree that things are going to shit but the thought of a boycott never crosses their mind. If we found a way to organize and motivate people to drop services that suck, delete social media accounts that suck and stop buying things from companies that suck we could make some real change at a speed that would surprise us all.

Instead we all acknowledge that CEOs at most large companies are pieces of shit that actively work to hinder our choices and freedoms but then we get right back to sending them money and as long as that keeps happening they have no real reason to change.

[–] [email protected] 4 points 1 week ago

People change at the speed of convenience. They are generally willing to put up with a convenient shitty product over being inconvenienced. And yes, switching to a superior product is often an inconvenience.

[–] [email protected] 8 points 2 weeks ago (1 children)

I think it's hilariously stupid. It might have made more sense if it followed a training progression. Like move from coffee sprint to coffee racer, menu long run and then the marathon maybe? Sprint to marathon is some Goggins level shit.

[–] Droggelbecher 5 points 2 weeks ago (3 children)

Either way, sprinting to marathon isn't a progression. Speed and endurance are different skills with different training plans. There's a reason they're separate Olympic disciplines.

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[–] [email protected] 8 points 2 weeks ago* (last edited 2 weeks ago)

Most people want the targeted ads and gamification. Especially people who install a Dunkin app.

edit: To be clear, I do not number among them.

[–] Tedesche 8 points 1 week ago (1 children)

The sad thing is this kind of shit actually works on some people. Just how our brains are wired and some folks can’t resist.

[–] [email protected] 4 points 1 week ago

This is everyone I know who actually has to keep up their SnapChat streak.

I guess because they've never seen the developers IRL, it doesn't seem like the completely self-serving suggestion it is.

[–] [email protected] 7 points 2 weeks ago (1 children)

feels like it would easily slide into idiocracy.

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[–] [email protected] 7 points 1 week ago

"logged in for seven days: wicked smart guy"

[–] [email protected] 6 points 2 weeks ago (1 children)

Some C-level said to a product manager that we need gamification because gacha games make money

[–] [email protected] 3 points 2 weeks ago

“One pull for each coffee you buy.” And it’s like a collectibles game for each of the donut flavors.

[–] Kerred 5 points 2 weeks ago (1 children)

In the future I predict it will add a "share" button. And the more engagement you get on social media is how you can earn discounts and stuff.

[–] spankmonkey 4 points 2 weeks ago (1 children)

Plus they jack up the default menu prices so the only way to get a comparative price to what existed before the 'discounts' is to use the app and be engaged.

[–] Kerred 5 points 2 weeks ago

Ha. I remember around the 00's the Best Buy website had increased prices if you went to the site while in the store. Checking the site from home had lower prices to compete with online stores.

[–] zerosignal 3 points 2 weeks ago

Jimmy John's started this recently too. They keep bombarding me with emails about getting this badge or that badge. Mother fuckers all I want to do is order a sandwich and walk from my office to your store and pick it up in a timely manner. They can't even get that figured out most of the time anymore. I'll order a sandwich at 10:30 and it won't be ready until 12:30 or 1. Maybe they need to have the employees earn badges by making sandwiches quicker.

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