this post was submitted on 01 May 2024
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[–] [email protected] 97 points 7 months ago (3 children)

I could easily keep Edwin and never go back to that hotel chain ever again.

[–] ampedwolfman 93 points 7 months ago (2 children)

That's what I'm saying. This is less manipulative capitalism and more customer experience. It would hold literally no weight on my decision to stay there or at that chain (assuming it's a franchise) again. If the room sucks it sucks. Duck won't fix it. It's a far cry from McDonald's putting toys in happy meals.

[–] TexasDrunk 29 points 7 months ago (1 children)

But if there were two equal rooms (excluding the duck) at competing hotels for the same price, I'd go back to the duck hotel.

That doesn't make it manipulative. Like you said, it's customer experience and that can make the difference.

[–] [email protected] 10 points 7 months ago (1 children)

I'd go back to the duck hotel.

Why, did you lose your duck?

[–] TexasDrunk 11 points 7 months ago (1 children)
[–] ampedwolfman 10 points 7 months ago

This is acceptable.

[–] chiliedogg 9 points 7 months ago (1 children)

It's not about that. It's about getting people to post online about the cute duck they got from the hotel. It's to plant a positive association of the chain in the subconscious of people scrolling by and seeing the cute story.

A year from now with 2 hotels across the street from each other for the same price, they won't even remember why they have a positive association with the chain. But it'll be there.

But I also don't mind it. If providing a positive experience drives a positive e perception and more money for a business that's fine. It's okay to manufacture good press by doing good things.

[–] xenoclast 1 points 7 months ago

This person martechs

[–] De_Narm 15 points 7 months ago (1 children)

I'd probably never go back on purpose. I couldn't leave him, but I don't want to clutter my apartment with ducks.

[–] Dagnet 7 points 7 months ago (1 children)

Thought the same. If they are smart it's a different animal every time, which would complicate things

[–] [email protected] 3 points 7 months ago

🎼 gotta catch'em all 🎶

[–] [email protected] 1 points 7 months ago* (last edited 7 months ago)

I stayed at a hotel a while ago that left a little plushie on the bed when I checked in. It was a generic wolf plushie, kinda scratchy, not especially high quality, with a goofy little detective hat with a pineapple pattern (the hotel was called Stay Pineapple) sewn onto its head.

photo of the plushie in question as seen on the hotel's online storefront

It said on the tag that if you took the plushie home with you they'd add $35 or something to your tab when you checked out. That's the manipulative capitalism part. They didn't have the plushies in a little gift shop -- I almost certainly wouldn't have bought it if they had -- they put it on my bed so I'd already have picked it up and hugged it and stuff and have to "leave it behind".

I very much feel the sentiment in this tweet.

It's not even that good of a plushie. Why did I take it home?

[–] PostnataleAbtreibung 40 points 7 months ago

I had one in my hotel room with the note „we give a duck“.

[–] [email protected] 34 points 7 months ago (3 children)

Edwin does not move me. I would leave Edwin where I found him.

[–] [email protected] 30 points 7 months ago (1 children)
[–] [email protected] 17 points 7 months ago
[–] [email protected] 7 points 7 months ago

I appreciate useful convention merch/promotional handouts, but I have no problem looking a rep right in the eyes and telling them “No thanks.” Followed by “I’m just going to throw this away once I get home.” if they insist.

It might make me sound like a jerk, but I’m not going to collect plastic waste. Let someone who might actually want that whatever take it home.

[–] [email protected] 2 points 7 months ago* (last edited 7 months ago) (1 children)

I would tat edwin up into the hexbearian/antiworker i know he wants to become and leave him behind to base-ify the hotel workers into unionizing

[–] [email protected] 3 points 7 months ago

That would be using your powers for good.

[–] [email protected] 28 points 7 months ago

Question is, do they change the name for every customer or is it 'Edwin' for everyone.

Because of I had to change rooms and there was Edwin's clone, I might think Edwin is just a fake doppleganger, perhaps even a robot.

Then I'll have to stuff both of them it in a closet and block it with a chair or a table just so I can sleep. Just sayin'.

[–] [email protected] 24 points 7 months ago (2 children)

What does this have to do with capitalism?

[–] [email protected] 40 points 7 months ago (1 children)

It's to encourage loyalty, like wearing branded clothes, using branded bags, or loyalty programs. This one is very benign though, so I don't find it in any way something to complain about.

[–] [email protected] 43 points 7 months ago (1 children)

Also marketing.

A good hotel with good service may get a reference here or there, but a decent hotel that gives you a cute thing to take with you, post pictures of, and tell people all about the cute quirky thing some place or other does?

People do the advertising for them.

It's like the snarky tumblr/twitter/facebook fast food pages.

[–] [email protected] 16 points 7 months ago (1 children)

I manage a hotel and while this would be a small help towards marketing, you're just gonna forget about that duck in when you get home. Maybe you post it on social media or tell a couple friends. Really I am way more interested in the positive impact a small gift like this has with guest satisfaction scores and guest/staff engagement. I bet tons of people talk to the front desk about the cute duck which might give us a chance to recommend a good restaurant or solve a minor issue the guest might not have mentioned to us. It's a unique ice breaker to start a relationship between the staff and the guest which is incredibly important for achieving high guest service scores.

[–] mynameisigglepiggle 7 points 7 months ago (1 children)

I guess it's like those folded towel animals I sometimes get from housekeeping?

[–] [email protected] 3 points 7 months ago

Haha yes sometimes the housekeeping team does have fun with the towels and that's probably more for them then you really. It's a good creative outlet on slower days.

[–] Jackcooper 0 points 7 months ago

Dude sniffs his own farts

[–] [email protected] 22 points 7 months ago (4 children)

I could see this place being popular with programmers

[–] [email protected] 7 points 7 months ago

Can confirm I’m a programmer and I want that duck.

I’ve actually wanted a programming duck for a while, alas I struggle to be motivated to get one.

[–] [email protected] 7 points 7 months ago

In my experience, that strategy often consists of unleashing angry, obscenity laced tirades on your rubber duck and I'm not sure the other hotel guests would appreciate that.

[–] scutiger 3 points 7 months ago

Also with Ernie.

[–] [email protected] 2 points 7 months ago

Also Wrangler owners

[–] Okokimup 20 points 7 months ago (1 children)

My brother has a business supplier who keeps sending beanie babies with his order and like . . . what are we supposed to do with this trash?

[–] [email protected] 5 points 7 months ago

A supplier my work purchases from gives a small "gift" once your orders reach a certain dollar value. We were laughing because we hit the "free calendar" tier and it was the most amazingly lackluster beach calendar with the most overused beach stock photos that we've all seen at least a dozen times each

[–] MeatPilot 18 points 7 months ago (1 children)

My hotel just left a dead hooker in my mattress.

[–] mrmule 15 points 7 months ago (1 children)

Our hotel in New Zealand gave us a free teddy bear with exactly the same wording. Ofc we took it

[–] mynameisigglepiggle 2 points 7 months ago (1 children)
[–] mrmule 2 points 7 months ago

No it was The George in Christchurch

[–] 5oap10116 12 points 7 months ago

Edwin is full of phthalates

[–] [email protected] 10 points 7 months ago* (last edited 7 months ago)

Recently I bought a watermelon soda ( I hate artificial watermelon flavored things) just because it had Demon Slayer characters in it . I am 29 years old and I'm ashamed of myself

[–] peetabix 2 points 7 months ago (1 children)
[–] dlok 3 points 7 months ago

If I had to guess the Apex branded ones, I stayed at one in Glasgow that left a rubber ducky in the room I don't remember the note though.