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Personally, I'm crippled, so even getting to the front door is a process. If a driver calls me and says I need to come down, I tell them no shot, I paid you to bring it to my door, so either bring it to my door or refund it.
If drivers are not getting paid enough to bring deliveries to people's doors? That's a conversation for the drivers to have with the company. The company says they'll bring it to me, and I expect the service I pay for.
why i paid 40 dollars you ess dee for taco bell
Did... Did you just spell out USD($) as "you ess dee?"
Ah, aren't I an idiot... I was racking my brain trying to work out what an S.D. was, and what OP was calling the delivery driver one of them.
Same! You Sonofa Ditch???
That looks like a classic voice-to-text homophone transcription error.... they can get really creative
Why eee ess
Serious boneappletea moment
I've given up on food delivery. With the all the fees and tips and shit to wait who the hell knows how long for food to show up colder than a penguin fart.
It's just not worth it to me anymore. Why would I want to pay for that experience? I can make less disappointing food quicker for less money.
I really hope app-based 3rd party food delivery just dies soon. The incentives are so fucked up and at cross purposes between the customers, companies, restaurants, and drivers. Like literally no one is getting a good deal out of it except the app itself. Support places that actually want to deliver enough to have their own drivers, and you'll almost always have a smoother, faster, and more professional experience.
Between feeling like the corps are just using the delivery drivers and the fact that the service, locally, adds minimal value for the $ spent...
I don't use them. I really don't think I'm alone in this. The feels are just consistently ick every which way.
I gave up on the food delivery because of the ludicrous fees and whatnot but also because of how inconsistent it is since you literally have no idea who's delivering your food. Sometimes they take forever and your food is ice cold. Also, I wasn't particularly fond of people sending their little 8-year-old kid up to my door with my food. I'll just eat what I have in the house, go out and get food myself or just not eat but I refuse to play that game again.
are delivery drivers just allowed to call and say 'please come and meet me' now?
Not in my world lol.
I order it for delivery, you're arse comes to my door. I don't care if it's a house, I don't care if I live 400 floors up in a space elevator. If the apartment number is on the order, buckle the fuck up, sunshine.
Delivery guys ring my buzzer, I don't talk to em I just hit the button to open the front door and they can figure their lives out from there. If they call me from their cell phone, sorry kemosabe but I don't know your number and don't answer phone calls from random numbers I don't know.
Food at my door, period. Don't even have to look at me, you can drop it and run for the hills to make up time for all I care. But it's at my door or your boss gets a phone call lol.
Edit: Low expectation mother fuckers in these replies I swear. Try not properly completing the one sole task your job involves and see how long your bosses keep you around kiddies. Holy fuck.
Edit 2: lol the copium below is both amazing and embarrassing.
I'd love to continue engaging but I've gotta go get a job digging 10' holes. Might just dig them 5' deep and assume the boss will be fine with me doing a half assed job like so many in the comments seem to do apparently ROFL. Stay fresh, cheesebags.
Damn yo, have some sympathy for the working man. You act like delivery drivers have a boss these days, it's all gig work; neither the drivers nor UberEats gives a shit about your customer satisfaction.
#1: They probably should as customer satisfaction is a huge part of any business involving customers.
#2: I'm not necessarily talking about UberEats, I stopped using their services during the pandemic when a $15 meal magically turned into $43 by virtue of pure unadulterated magic. This is a problem that occurs even with in house delivery people who I assure you very much have a boss.
#3: I don't care if anybody involved doesn't give a shit about my customer satisfaction. I care about people doing their job. I don't get to hang up on people who call me for help on the phones when their being twats because part of my job is handling those twats. If part of your job is delivering food to a specified address, then do your job and deliver the food to the specified address. Failure to do so means you aren't doing your job lol.
I'm not going to debate what is and is not "doing your job," just asking you to empathize with someone who probably makes shit money and works like a dog to feed entitled brats.
I do empathize with them. I make shit money. I work like a dog to feed entitled brats (well I don't consider my kids entitled but lol..). But if I stopped doing the literal most basic functions of my employment then I'll be making no money, and not working like a dog to feed entitled brats, because I'd be fucking fired from that job.
If your job is to deliver anything from point A to point B, you need to take it from point A, to point B. Taking it from point A to point C is called "fucking up your job".
Have a good day.
I was a delivery driver. He’s 100% in the right. Delivery services have gotten so shit over the last few years where the drivers won’t even do the bare minimum of coming to the door
But it's the bosses demanding tight schedules not the delivery people. I don't feel bad for the bosses trying to squeeze every amount of productivity out of the system at the cost of the quality of service.
No wonder prices are increasing and people wages are not keeping up. These costs are transferred directly to consumer and there is no way around that.
Inflation and low wages are caused by people asking door-to-door delivery drivers to actually deliver door-to-door? Guess I'll go save the economy by hopping out my taxi before they actually get to the airport then to save those folks some time and gas and tamp down that pesky inflation!
People this angry about delivery issues tend to also be the people who fail to actually include their apartment number in the order and then their pizza goes back to dominos because their dumbass didn't answer the phone.
Sorry I had to call because you, the customer, fucked up.
I delivered food many many man....you get the idea, years ago, long before the delivery apps, and even before the interwebs. The short answer is: No, we/they are not supposed to do that.
I cannot be sure, as I quit because of asshats who cheat the system and screw over the customer. I understand why they do it, we stopped making money once the apps came into existence. Back in the day, I made $300+ after expenses on Valentine's Day, and now it be a good night if I made $100 before expenses. However the jerks will run multiple phones, accounts, and apps, at once. So they will pick up your order, head to McD's to wait for the order to be ready. Stop to deliver it, and if there is another pickup on the way to your house, guess what, they are stopping. They call you because it can/will/might save them a minute or two, added up over the night, that could amount to a couple extra deliveries.
Again, I'm only assuming by what I've seen on the other side of the app and the asshat drivers who have taken over, and I do NOT condone that practice at all.
Are humans performing labor allowed to ask a question? Yes. Especially when they are performing dangerous work, which it legitimately is where I am. I have no desire to fuck with low earning people in dangerous jobs, so I wait outside for them when I see they're pretty close on the GPS.
When I had covid I put "have covid, knock and leave at apartment door" as the delivery note. It worked pretty flawlessly. My normal delivery message is "will meet you out front, do not call unless necessary", which works about 90% of the time.
The delivery people who actually piss me off are the ones who call/text "I've arrived" when I'm waiting outside and I can see they're still 3 blocks away on the GPS. Don't lie to me, even though i understand you're trying to reduce your wait time, and some people make them wait for 15+ mins.
The other ones who piss me off are the ones who take a 30min detour with my food because they're juggling apps and two different services have told them to go in opposite directions. Special shout out to the dude who literally rode past me while I was waiting for him outside, so that he could pick up an order for a different app instead of giving me my order. Thanks for chilling half my hot food too with what I assume was a cold drinks order, asshole.
so I wait outside for them when I see they’re pretty close on the GPS
You are the kind of person who made my life easier when I was a driver, so on behalf of the good drivers out there, thank you for that. I dont understand how the drivers today are getting away with half what they do, unless told otherwise, I always go right to the front door.
30min detour with my food because they’re juggling apps
This is against the TOS for the drivers, while on one app, you cannot run another. zero enforcement tho, the apps make more money that way, the customer is the least of their worries.
I deliver for Domino's. I'm not a fan of climbing three flights of stairs with the equivalent of a grocery cart of food in my arms for a two dollar tip. But you know what, we all suck it up and do our job. Only time I called to have them meet me downstairs was the time I fucked up my leg.
Oh, and 100% agree that apartments are laid out like shit. Thankfully, most of the apartments here in my city will give us a map of the complex.
That’s pretty much how it was when I delivered with Dominos too. It was a cold day in hell before we’d tell someone to have to come out and meet us. We even still had to do 100% in person, face to face deliveries.
There was a couple occasions where I had to call the customer due to being lost in an apartment complex, but most are fairly understanding about that.
"Hey, I'm here. Can you come meet me at the restaurant?"
They're allowed to ask and you're allowed to say no.
That said, if there is a door that you need to unlock for them, you better open it for them or let them drop it off at the door.
I can't say I'm a frequent user of delivery services. I see Uber Eats at least has an option to say beforehand if you agree meeting at the door, driveway or whatever and sometimes I, I choose to make things easier for the driver...
But having to haggle on the phone sounds ridiculous. There's a thousand reasons you may not be able to walk out of your apartment ffs.
I've had them do that when it's pouring rain outside. Like yeah, I get it, one of us is going to need to get wet, but considering I'm the one paying you, you should be the one getting wet.
It's also impossible to get them to ring the fucking doorbell. I've had drivers leave my food on the porch when it's 10 degrees F outside and just walk off. What in the actual fuck? My instructions said "please ring doorbell", it would take half a second to ring the fucking thing, and I tipped 25 freaking percent, plus a bunch of fees, expecting a basic level of service. The doorbell thing has led to me just not using Door dash. Idk what's up with their drivers, but if a button isn't on their phone, they refuse to push it. I think a lot of these problems stem from tipping them before service is actually rendered. What the fuck do they care? They've already been paid.
Yep. Tip only after worthy service has been rendered. (Former waiter)
I can't get them to not ring the doorbell, even though I put in the instructions Do Not Ring Bell or Knock Please, Sleeping Children.
Was a friend’s house recently when they ordered a case of beer.
It showed up 3 hours later. Delivery guy said “Sorry it took so long, I had to go home to charge my phone”
I refuse to answer phone calls from delivery drivers. They either deliver it, or they don't. For the drivers that just use the phone call to alert you that it's been delivered great. I don't need to answer that call. For the drivers who want to negotiate at my front door for whatever reason, I don't need to talk to them either.
I should add there's a table at my front door for deliveries to be left at. There is no human interaction required for a delivery. Though happily all the local drivers here just take a photo of whatever it is on the table, 10% of the time they'll make a phone call (one ring - they don't want to talk either) to let you know it's been delivered.
Door dash (or equivalent)? They don't have to care like drivers employed by "a guy you could theoretically call and have bitch the employee out." Stick to ordering from a delivery spot that delivers themselves, if they still exist and haven't been killed by door dash in your area yet, that is. Well, at least there'd still be the chains then, too. Bonus though: it isn't $40 for a McDouble and a McChicken like it is with uber eats. Helps with (not solves, but) the apartment issue too since the store likely has a smaller delivery area and the driver has been in your complex 6x tonight so he knows where 1401 #D is by heart.
They are free to try. What shall they do if you say "No"?
Not deliver it, claim they did, and let you fight it out with the delivery company for a refund. The whole 3rd party food delivery business is a scam.