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Personally, I'm crippled, so even getting to the front door is a process. If a driver calls me and says I need to come down, I tell them no shot, I paid you to bring it to my door, so either bring it to my door or refund it.
If drivers are not getting paid enough to bring deliveries to people's doors? That's a conversation for the drivers to have with the company. The company says they'll bring it to me, and I expect the service I pay for.
Putting that explicitly in the delivery instructions might help them have a better idea what they’re getting into and what to expect
I am paying a to-my-door delivery service to deliver things, to my door. I shouldn't have to specify that I expect people to do the entire job and not just the easy part of it. If they don't want to do the entire job, that too is a conversation for them to have with the company, not me.
I get the impression they can look at and choose whether or not to take a delivery before accepting it. If you have in there that you absolutely need it delivered to your door, you’re a lot more likely to get someone who knows and is ok with that. That should lead to more no questions asked deliveries for you at basically no cost. Rage against what should and should not be all you want, but it’s not going to change your experience if you don’t do anything different.
depending on the changes since i stopped delivering for the apps, no we cant see the special instructions before we decide to take the trip. One app would only tell you where you are picking up, and how much you would make (including tip) for that trip. Thats all, and based off that we choose to pick up the trip or not. Now most apps will punish you if you refuse too many trips, and they doll out the gravy trips to those who have a high % acceptance rate, so refuse too many and you will only get shit trips. I believe the other app would tell me what area its going, but again, zero special instructions. Most of the apps I have used as well, dump the instructions at the bottom of the order, so we scroll through a page or 3, and its at the bottom. I myself got into the habit of checking every time.
Nice, good to know. Thanks for the insight
You're correct. But you should focus on the outcome you want rather than the philosophy.
Putting text in the delivery instructions saying, I have a medical issue I cannot leave my apartment, please deliver to my door. If you cannot please cancel the order. Would get people to go out of their way to deliver to you.
I get what you're saying, but I think the whole idea that if you actually want your point-to-point delivery, which is the service you paid for, you're making the driver "go out of their way" is the whole weird debate people in the thread are having. Like, the service is the service, or at least it should be, if it's making doordash "go out of their way" to dash ya know, to my door...well that's not the expectation these companies set with their customers I guess is all I have to say there.
I suspect prices will go up if every able bodied person does this. If you instruct you are not mobile then they can accommodate I am sure but for efficiency it would make sense if those that are able do a bit to make it easy will allow for prices to stay less pressured to increase.
Then it's not really a delivery service. It's a halfway service.