this post was submitted on 08 Dec 2023
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[–] NateNate60 119 points 11 months ago (1 children)

There is no data loss on Google Drive, and there is no war in Ba Sing Se.

[–] WhatAmLemmy 17 points 11 months ago

This is why you do 3-2-1 backups. If you've ever worked for any company, you should know that eventually budgets will get cut, and the service will degrade until something breaks. It doesn't matter whether you're dealing with some family run small business, or the world's largest and most advanced tech company. No system deserves absolute trust, especially long term. I personally rotate 2 local, and 1 or 2 separate cloud providers, depending on how important the data is. Everything not shared is encrypted locally.

[–] Wussy 108 points 11 months ago (1 children)

It's just their latest addition: Google Gaslight.

[–] Nobody 21 points 11 months ago

Google will be happy to explain the fix after you sit through 7 hours of unskippable Youtube ads. Then 7 more.

[–] [email protected] 41 points 11 months ago (1 children)

Hey, slightly better than Apple forums, where all their software is perfect and nothing is ever wrong

[–] [email protected] 58 points 11 months ago (1 children)

Hey, that's not true. Apple forums reps will ask you to factory reset everything twice, then refer to store for servicing and then ghost you.

[–] [email protected] 1 points 11 months ago (1 children)

Lucky for me I've had a beyond excellent experience with Apple support representative - though not through forum (phone).

The resetting was a bit of a pain, yes. But ultimately it led to a proper and timely resolution.

[–] [email protected] 15 points 11 months ago* (last edited 11 months ago) (1 children)

I'm well entrenched in Apple ecosystem, to the point I hate their guts and their "reset will fix everything" mantra.

Story time.

Lost one of the earphones in my APP2. Went to my local authorized service center to get a replacement since according to Apple they're the only ones that are able to put it into the case. Alright, I guess you need to order replacement part so that doesn't matter.

Couple of days later I pick them up, lady at the counter says to reset them when I'm home. Weird, they could do it themselves, I thought, but had little time to get into that debate. I come home, do the reset procedure, and nothing, keep getting earphone mismatch error. I read up on the internet that it could be mismatched firmware and on advanced gymnastics required to get it fixed, which brings me nowhere after trying for multiple hours.

I return AirPods to the service center and say - you did the service, you fix it. Week later I'm asked to pick them up, get them, return home and... it's the same as before. I return them again, tell them not to call me until they make sure everything works, they take them in, call me couple of days later and this time I check them at the counter - and it's the same fucking thing again.

In the end they replaced both earphones for free while out of warranty but I lost so much time I'm seriously pissed with Apple still.

[–] [email protected] 1 points 11 months ago (1 children)

I've dealt with authorized service centre, which has replaced my MacBook Air motherboard due to a faulty NVMe.

[–] [email protected] 1 points 11 months ago

I just hope they returned it in working condition and if not, didn't play dumb and ask you to factory reset.

[–] [email protected] 35 points 11 months ago* (last edited 11 months ago) (1 children)

When will people get it into their skulls that "cloud" == "someone else's computer you don't control".

[–] [email protected] 2 points 11 months ago

The same day AROS gets a 50% computer OS market share. So, probably never.

[–] Burn_The_Right 23 points 11 months ago

They. Are. Lying.

[–] [email protected] 11 points 11 months ago (5 children)

This is the best summary I could come up with:


Perhaps a "syncing" issue could remove files from your computer before uploading (that still doesn't explain the claims of missing web documents, though).

If you hold shift while clicking on the Drive system tray/menu bar icon, you'll get a special debug UI with an option to "Recover from backups."

Google locked the issue thread on the Drive Community Forums at 170 replies before it was clear the problem was solved.

Taking away the space to diagnose the issue and communicate fixes adds to the sense that Google is more interested in PR damage control than helping users.

It also doesn't allow people to reply to the "solution" post, so it's hard to evaluate the fix's efficacy since Google shut down the easiest avenues for user feedback and support.

Drive isn't just a consumer product, it's also aimed a businesses looking for terabytes of file storage, with paid tiers that can be priced into the stratosphere.


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[–] [email protected] 5 points 11 months ago
[–] [email protected] 4 points 11 months ago

google is a uselesss piece of shit company. never met a decent google employee or director. chuck them all into hell for eternity.

[–] [email protected] 3 points 11 months ago

It's fixed because we said so!