this post was submitted on 13 Jul 2023
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submitted 1 year ago* (last edited 1 year ago) by candyman337 to c/asklemmy
 

Please read the rules before posting!

This is not a support forum, this is to serve a similar purpose to AskReddit, meaning to ask users their opinions on things, about experiences they've had, etc.

To ask general support support questions please go over to [email protected]

To ask Lemmy.World support questions, please go over to [email protected]

all 39 comments
sorted by: hot top controversial new old
[–] hello_cruel_world 38 points 1 year ago (1 children)

Have you tried turning it off, and then turning it on again? This fixes 97.8% of problems

[–] hello_cruel_world 11 points 1 year ago (1 children)

Shouting at it will solve the remaining 2.3% of edge cases.

[–] teft 5 points 1 year ago (1 children)

I believe you meant to recommend percussive maintenance...that's when you hit it to get it to start working.

[–] SkybreakerEngineer 4 points 1 year ago

May or may not work with bridgemen. Try guilt-tripping, storm it.

[–] [email protected] 23 points 1 year ago

YOU'RE NOT MY SUPERVISOR

but yeah, seeing dozens of support related questions kinda goes against the expressed purpose of this community.

[–] [email protected] 8 points 1 year ago

Really hope it works this time

[–] GatoB 7 points 1 year ago (1 children)

That support community is for lemmy.world related questions, you can go to [email protected] for tech questions about anything

[–] candyman337 4 points 1 year ago* (last edited 1 year ago)

Noted and post modified, thanks for the clarification.

[–] OutrageousUmpire 4 points 1 year ago (1 children)

Maybe a bot would be useful to detect when a post is a support question, and reply with links to the support communities? Unfortunately I don’t think newcomers will read the pinned post or previous posts about this that have come up.

[–] candyman337 3 points 1 year ago* (last edited 1 year ago)

Well, when I or someone else has writing a bot for that, it will indeed be a good idea lol

[–] [email protected] 1 points 1 year ago (2 children)

Is there a sub for lemmy related technical questions only?

Would be nice for specific implementation questions.

[–] candyman337 2 points 1 year ago (1 children)

I think https://lemmy.world/c/techsupport is also for that, there's also a lemmy.ml tech support community, I don't remember exactly what its called though

[–] [email protected] 1 points 1 year ago (1 children)

Thank you. Yeah I found a Lemmy Support community on lemmy.ml, but for some reason I can't find it from my instance. Even tough it doesn't block any other instances as far as I'm aware. I did find if from monyet.cc for some reason.

[–] candyman337 3 points 1 year ago (1 children)

In order for a community to come up in search, someone from your instance must have gone to it first

You can do this in a browser by typing in

https://(your.instance)/c/(community)@(community's.instance)

[–] [email protected] 1 points 1 year ago (1 children)

ah interesting, thank you for your help

[–] candyman337 1 points 1 year ago
[–] rakakuy 0 points 1 year ago (1 children)

What are we allowed to ask then? Honest question

[–] [email protected] 3 points 1 year ago (1 children)

The way I understand it, no technical support questions (because there are other communties for that). Other than that any good faith questions about anything are okay, as long as it's not considered discriminatory, hateful or otherwise disruptive. And the mods decide what those latter three are.

Like asking something about fishing or cooking or life advice or anything you might want to ask someone.

[–] rakakuy 2 points 1 year ago

Thank you a lot! Good explanation.

[–] [email protected] 1 points 1 year ago (1 children)

Why not both?

“IT enthusiasts of Lemmy, how would you tackle x or y problem?”

Could lead to some interesting answers but i agree that follow up questions and expectations to actually get the problem fixed should be somewhere else.

[–] candyman337 5 points 1 year ago

There's definitely some grey area, but mainly we're trying to not have this community be spammed with things like "why can't I view pictures" and "the server is down someone do something"

[–] weirdwallace75 1 points 1 year ago

alt.sysadmin.recovery here I come.

[–] phoneymouse 0 points 1 year ago* (last edited 1 year ago) (1 children)

You removed my post that was not support related. I can only presume it was because it was simply about Lemmy (not a request for help or how to use the site) and you misinterpreted your own rule.

Also, the post just disappeared. No reference to it again, no explanation.

Would be nice to see you enforcing the rules as they’re actually written and also at least provide some explanation about what happened.

[–] candyman337 3 points 1 year ago (1 children)

For one, if your post was removed we are required to put a removal reason to remove it.

Two, I see no record of it in the mod log. Are you sure it just wasn't a victim of the intermittent downtime issues lemmy.world has had these past few weeks?

[–] [email protected] 0 points 1 year ago (1 children)

I'm not the OP, but I've noticed comments sometimes not being posted. There are probably a few glitches in Lemmy software or the clients still.

[–] candyman337 2 points 1 year ago (1 children)
[–] [email protected] 0 points 1 year ago

Better believe it. :)

[–] Treczoks -4 points 1 year ago (2 children)

Ah, so you are making the same mistake that the reddit group did. OK, thanks for the warning, I'm heading out.

[–] [email protected] 2 points 1 year ago (1 children)

I don't understand. What mistake is that?

[–] Treczoks -4 points 1 year ago (1 children)

Turning this group into a place of mindless blabbering like it is on reddit.

It actually could be a place to ask questions and get meaningful answers from people in the know.

[–] [email protected] 5 points 1 year ago (1 children)

There are other communities dedicated to support questions. I think it makes good sense to separate it from this community.

[–] Treczoks -3 points 1 year ago (1 children)

More often than not, they are hard to find. The problem with this charta is that it basically also forbids questions like "where would I find help about <whatever topic/problem>"

I stay with my point that this stupid limitation makes this a worthless babbling group.

[–] [email protected] 1 points 1 year ago
[–] candyman337 2 points 1 year ago