Or the opposite. "We've received your prescription from your doctor but you didn't ask us to fill it so we didn't." I hate CVS.
this post was submitted on 25 Jun 2024
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I really love my local pharmacy. The time it takes to drive from my rheumatologist to the pharmacy, they'd have my script ready.
"Hey this is CVS, we have your prescription ready"
[Go to CVS]
"Oh, we received the prescription from your doctor but it isn't filled yet. Can we fill it now? No, come back in 2 hours."
My pharmacy does this too. Also this: Receive a text that medication is ready. Go to pharmacy. "Sorry, it isn't ready yet. Come back in half an hour."
Why did you tell me it's ready when it wasn't ready?!?
This just sounds like a manager has a metric of “all prescriptions must be ready in x minutes” and it is easier for the pharmacist to just click “it’s ready” before the alarm goes off.
Happened a few times in China "hey this is your delivery man. Sorry, I clicked the button to reach my quota but I'm still on my way. I'll be here in a few minutes though, don't freak out ok?" Never would dream of complaining, they are so good.
I'd be 100% fine with it if they sent a follow up like that. Just don't wait til I'm there to tell me I've been lied to.
Same reason you wait longer if you order inside instead of drive thru.
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Or they try to refill prescriptions that aren't supposed to be. I got a call from them saying they had contacted my doctor and she wouldn't let them refill my short term antibiotics, so I should call and fix that so they can give me more that I don't need.
I've never used CVS before. Can someone explain?
I call in a refill on my prescription. It takes them 4 years to fill it. Then they text me every five seconds for the next three days until I pick it up, threatening to throw it into the fires of Mordor if I forget.
Thanks for the explanation. This was really confusing, because here we just go to any pharmacy and get our medicine.
You can get your prescription from any pharmacy, but you can only send a prescription to one pharmacy at a time. So if you choose the local CVS and they are taking a long time to fill it, you have to transfer the prescription to another pharmacy (even if it is just a different CVS store).
Are you saying that if you have a prescription, you can go to any pharmacy without pre-arranging anything, and they will give it to you? Are all pharmacies linked to a central system so they all know your prescriptions available and whether they’ve been filled?
Yeah.
The doctor puts my prescription in the system. It's available in any pharmacy immediately. (Sometimes the doctor makes a note to the backoffice, which will then put it in the system. On a busy day this can take hours.)
I can then go to any pharmacy without pre arranging anything. At the register I say what I want (or if I'm not sure they can check my prescriptions), and a few seconds later I get it, I pay, I leave. I don't think I've ever waited more than a minute.
In some pharmacies there's a robot that will find the medicine while I continue the conversation and pay, making it zero waiting time.
I'm not sure exactly what "fill it" means to you. Here it means grab a box or bottle from the stock, stick a label on it and hand it over. The label has my name and a note from the doctor about its usage.
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My personal favorite was my insurance at my last job had my prescription coverage managed by CVS caremark. I have a few prescriptions I probably need to take the rest of my life, and after the initial fill at my local pharmacy, they would refuse to cover it unless I had my doctor resend the script to their mail-order service, and had the gall to claim it was for my convenience. Some of said medication is controlled such that I can only refill it within a few days of my current fill running out, bud will conveniently also cause some rather unpleasant withdrawals if I miss a couple of doses. So, "for my convenience," rather than calling in a refill and walking the two blocks to my local pharmacy, which has my refill ready in 30 minutes for me literally every time, I had to send it off to CVS. Then hope they filled it quick enough and there weren't any Sundays or holidays to mess with it.
Then hope they filled it quick enough and there weren’t any Sundays or holidays to mess with it.
I used to think stores didn’t care about Sundays in the US and were always open.
The facility itself might even be open on Sunday, I'm not sure, but they would mail it via USPS, which doesn't deliver on Sunday unless you pay extra for it, and Caremark most certainly did not pay the extra for me.
Largely true IME. The store itself will still be open on a Sunday, only the pharmacy part will be closed.
I really feel sorry for pharmacists there. They gotta deal with a dogshit automated system that primes their customers to be cunts when they pick up.
It’s ok, they’re so understaffed they don’t have time to deal with customers
What is CVS?
A version control system no-one uses. Like every other garbage VCS, it has fallen victim to git’s supremacy.
A curator of the world's finest receipts.
It's a pharmacy.
American drugstore. They sell over the counter medication, blood pressure cuffs, miscellaneous diabetes gizmos, wrist braces etc. Most locations have a built in pharmacy.
Meanwhile fuck shoppers drug Mart auto fill. They do it automatically without permission and fill it too early so you wind up with a stockpile of expiring drugs
CVS pharmacy is genuinely the worst customer experience I've had with any company. The fact that you can't even call your local pharmacy as all their numbers route to some automated system that asks you a bunch of questions and then hangs up on you would be hilarious if it wasn't so frustrating.
I switched to an internet pharmacy that mails my prescriptions, and there is no going back.
Is this the Sarah Lazarus who is a writer on Lovett or Leave It? She seems so amazing and super funny to me.
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