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Amazon is a marketplace.
If you go to the flea market and buy a laptop that is bad, does that mean everybody selling laptops at the flea market is selling a bad product?
There are solid sellers on Amazon and there are shady scam sellers on Amazon.
My advice for your best chances of buying what you are expecting to buy is to go through an authorized reseller of the laptop you are looking for. I bought my last laptop from Newegg and got what I paid for.
Very good point and thank you. I've simply not bought a computer in a long time so it's not clear where I begin.
Go to Newegg, look for ones sold by Newegg. They also have a marketplace model, so picking a laptop from them can make a difference should you have the unlikely outcome of an issue. Newegg is pretty solid with customer service.