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Dude, if this is true, your freezer is not cold enough.
I will second this, please buy a thermometer or two. I like the ones that tell you the min/max temp its recorded. (Random example, never bought this particular one, check reviews etc.
I looked at multiple sources to double check the correct temperature, many agree that the freezer should be at 0°F (-18°C)). Water freezes (and by extention most everything else) at 32°F (0°C), siginficatly higher than the recommended 0. Here's the sceinific Wikipedia article about why, TLDR: not every food freezes at 0°C, so set freezer low enough everything will freeze.
I found this article that goes over all kinds of food storage info (fridge and how the produce drawers work, freezer temp, pantry etc.)
https://www.energy.gov/energysaver/refrigerator-freezer-use-and-temperature-tips
While you wait for your thermometer, ensure ~~nothing is blocking the freezer vents~~ (you said you did that) and turn that thing up.
The non-scientific, not recommended check; Your icecream should roughly be something in between a rock and butter. If its a rock, its too cold, and its its butter/soup its too warm.