this post was submitted on 06 Dec 2023
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23andMe just sent out an email trying to trick customers into accepting a TOS change that will prevent you from suing them after they literally lost your genome ro thieves.

Do what it says in the email and email [email protected] that you do not agree with the new terms of service and opt out of arbitration.

If you have an account with them, do this right now.

Here’s an email template for what to write: https://www.patreon.com/posts/94164861

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[–] tty5 226 points 11 months ago (16 children)

I don't see how an email that has no proof of delivery (could have ended in spam for example) would be legally binding.

Accepting a ToS update simply by virtue of no action is also questionable unless provisions permitting that were in the ToS you've accepted and even then it would not work in the European Union, because that's listed in the forbidden clauses registry.

[–] [email protected] 106 points 11 months ago (3 children)

I thought the same thing when my Disney+ rate went up a couple months ago and I couldn't find the email warning about it in my inbox or spam folders.

Why do we let these companies get away with everything? If the rates are going up, show me in the app/ui. Make it opt in. Disable my ability to watch anything until I approve the increase in spend. It should be illegal to just change the terms of a contract and say "I sent you an email."

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[–] grue 57 points 11 months ago* (last edited 11 months ago) (6 children)

Accepting a ToS update simply by virtue of no action is also questionable

Even it being "questionable" is a fucking outrage -- it should be so blatantly, obviously, disallowed that a lawyer should lose their license just for proposing it!

The entire concept is a goddamn farce.

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[–] [email protected] 29 points 11 months ago* (last edited 11 months ago) (4 children)

It's not, and TOS are not legally binding either

By viewing this post, you agree to gift 50% of all after tax future earnings to PersnickityPenguin. Additionally, your entire Steam Library of games is hereby under sole ownership of PersnickityPenguin. All games and/or steam account login and password must be provided to PersnickityPenguin.

Failure to transfer all financial and virtual property within (30) days is considered a breach of contract. Each incident of a breach of contract will result in a $500,000 penalty per incident. Viewer agrees to these terms of service. Any dispute or breach of contract will result in additional legal fees to be paid by the viewer entering into this contract pursuant to paragraph (A).

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[–] [email protected] 110 points 11 months ago* (last edited 11 months ago) (1 children)

"But they clicked the imaginary button, your Honor. How can they still have rights ?"

[–] Tier1BuildABear 113 points 11 months ago (6 children)

This just blows my fucking mind. Same thing happened with Crunchyroll, apparently I could have been part of a class action lawsuit when it was found out that they were selling users data. But I didn't hear about it, didn't get any letters and didn't see the email. The date came and went. Because I didn't "take action" in time I apparently forfeit my right to my piece of the settlement AND to sue.

HOW THE FUCK IS THAT LEGAL. How can you make the least amount of effort to notify someone after illegally fucking up their life, then when they don't respond (because they didn't see the notification or whatever), say, "well legally that means they're ok with it, and can't do anything in the future"

What the fuck

[–] [email protected] 29 points 11 months ago

It depends, it may not be. TOS are not as ironclad as they appear.

[–] [email protected] 19 points 11 months ago* (last edited 11 months ago)

Send their legal team an email telling them you're going to update the terms unless you hear from them.

Also, send a bunch of irrelevant shit about what your doing and thinking about and video games you're playing first, they'll probably block your email address and then wont see the legally important email.

[–] essteeyou 17 points 11 months ago (1 children)

The class actions I've been part of have said that if I want to retain the right to sue then I have to opt out of the class action. I don't think it's possible to be force-opted in, and in that case you should retain the ability to sue.

I've only been in 3 or 4 though, so I don't know if that's representative of all class actions.

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[–] [email protected] 81 points 11 months ago (1 children)

"They lost my genome" is certainly a 2023 phrase.

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[–] Thteven 80 points 11 months ago (1 children)

If anyone wants my genetic information just come to my door and I'll supply it to you directly 😏

[–] [email protected] 18 points 11 months ago (1 children)
[–] Thteven 13 points 11 months ago (1 children)

Saw this in my inbox and totally thought it was for this comment lol

https://lemmy.world/comment/5851431

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[–] chemical_cutthroat 76 points 11 months ago (3 children)

I feel like the TOS you are subject to is the one you signed when you first used the service. Unless you have been constantly using their service, I can't see how a new TOS would affect you. I could be WAAY off here because IANAL, but a company can't just retroactively change the TOS for customers without some kind of action taken by the customers under the new TOS.

[–] [email protected] 69 points 11 months ago (3 children)

I once successfully defended myself from a lawsuit by invoking a previous TOS. The court allowed me to choose any version of the TOS that benefited me the most. It was akin the doctrine in contract law that ambiguity is always found to be detrimental to the drafter of the contract.

[–] agent_flounder 19 points 11 months ago (1 children)

πŸ¦† yeah! That's awesome! Kudos to you for prevailing.

[–] [email protected] 21 points 11 months ago* (last edited 11 months ago) (7 children)

Contracts are way less enforceable in courts then the writers would hope. Basically the enforceable parts are payment and performance and anything directly related to that. Once you start adding clauses that are outside of that realm they become more and more of a waste of ink.

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[–] [email protected] 22 points 11 months ago (3 children)

IANAL too, buddy, IANAL too

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[–] brygphilomena 18 points 11 months ago

Even that's rather iffy too. If it's been made so long that a reasonable person cannot be expected to read or understand it, it likely won't hold up.

Of the courts decide to say, fuck it then it won't hold up.

If this goes to a class action suit, I expect the judge to not let this change of TOS affect who is covered under the class action suit.

This is just a way to make the customer THINK they can't sue.

[–] neveraskedforthis 41 points 11 months ago (3 children)
[–] [email protected] 24 points 11 months ago

Of course, and in some places a TOS isn't even legally binding.

[–] EatYouWell 14 points 11 months ago

No, but that doesn't mean it's legally enforceable.

You can't sign away negligence in a contract.

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[–] SocialMediaRefugee 40 points 11 months ago (6 children)

The real question is why would you put your genome into the hands of a company without a compelling reason beyond "This sounds cool"

[–] slumberlust 24 points 11 months ago (6 children)

A lot of people didn't, but their relatives did and now theyre implicated.

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[–] yamanii 21 points 11 months ago (7 children)

So I can prove that I'm 3% black and get my word pass. /s

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[–] Sorgan71 14 points 11 months ago

It being cool is a compelling reason.

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[–] [email protected] 40 points 11 months ago (1 children)

I had them destroy my sample and delete my data the week they went public, so I'm glad we've finally reached the "I told you so" phase of this.

[–] [email protected] 22 points 11 months ago (1 children)

How can you be sure they did what you requested? How can you verify?

[–] [email protected] 30 points 11 months ago (1 children)

If I was that guy I would dig for the leak and search through it. If I would find even a shred of my data, that's a lawsuit.

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[–] jordanlund 39 points 11 months ago (11 children)

Nobody's genome was lost. What happened was, users with weak passwords had their accounts compromised, something like less than 2,000 of them, and from those accounts, bad actors were able to access and download family tree data for something like 6.5 million accounts.

I don't really see how the data lost is actionable in any way except for the spoofed "Hey gramma! It's me! I'm in jail and I need bail money!" phone calls.

[–] [email protected] 38 points 11 months ago

From what I understand - the first action the bad actors are taking are releasing the family trees to "out" anyone with Jewish relatives.

So, just hate crimes to start.

[–] [email protected] 24 points 11 months ago (3 children)

One of the typical arguments is selling ancestry history to insurance companies, effectively handing them health data which could lead to up-pricing or rejections for customers with bad health history.

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[–] [email protected] 16 points 11 months ago (5 children)

Yes, and if my genome was stolen I'd probably be dead.

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[–] cheese_greater 18 points 11 months ago (1 children)

They didn't lose it, they know exactly where it went

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[–] [email protected] 16 points 11 months ago* (last edited 11 months ago)

So, our main interactions happened in the past, your fault and abuse of me happened in the past, and now, in the present, you can slip a little "go out of your way or the legal terms governing our interactions in the past will be altered" clause in an email, and it's all legal?

(Hold on, let me try applying a rule of thumb that helps me answer legal questions like this: Would this help the rich and powerful maintain riches and power?... Yes. I think the answer to my question above is yes.)

I'd argue the the interactions and faults of the past should be governed by the agreement we had in the past.

[–] [email protected] 13 points 11 months ago (6 children)

Did they lose anyone's genome? That's not what's been reported. They certainly lost customer information and this is definitely a super shitty move to trick you into waiving some rights, but I've seen no reporting that says they lost full DNA information.

[–] [email protected] 12 points 11 months ago

They have disabled the download data button and refuse to provide customers with a copy of their own data. I have been trying to get a copy of my data for over a month and they just tell me they'll consider re-enabling the button in the future.

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