Because they know most people are too lazy, too addicted, too lacking in tech for any other solution, so they'll take the abuse.
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Because they think you'll be too addicted to their content and offerings to quit
Remember when Netflix was totally dead and doomed when they cracked down on password sharing? And then it turned out people just upgraded to the new plan and kept on consuming.
Consumers do be fickle
As Netflix constant raises showed, not enough people leave so they will enshitify to the max
Bcs they act as a monopoly in regards to alternatives.
They only slightly intend to compete against each other but pretend nothing else exist (pirates, or people just shifting towards other forms of entertainment).
And they are ofc in cahoots in the sense that their common goal is to normalise paying several hundred moneys per month for streaming services and have the streaming service full of ads regardless.
So in that sense they will not compete but back each other up.
Like land owners/landlords, their main goals are completely aligned.
And that is how 'market disruptions' actually work - its not to offer a new service to the end user (like Uber-ish services are the same as taxi services from the perspective of users), it's to undercut the existing regime with lower prices whilst living on capital given because of the promise that once the old regime is gone they can crank up the prices & actually profitable (we are actually just at this stage right now - watch how much monthly fees are gonna go up in just a few years).
Goal/end stage:
Users are gonna be glued to their ad-ridden TVs just the same as boomers but far better monetised (watching TV is gonna be expensive).
already ditched them most of them and moved to self hosting movies, TV shows and music. I'm still paying for music but the latest drama of losing tons of classics on YouTube music due to SESAC licensing has me rethinking what I'm even paying for.
Because of the people they loose due to the price hike, more will stay for the new price.
Television does it
It’s always about the 💰💰💰they’re getting.
Already lots of great answers, but I'll add a note about intentional barriers to exit.
Many services tend to make it easy to sign up and comparably more difficult to quit. So while people always can leave and take their business elsewhere, they might not have the motivation to do it. I imagine each additional click in a form deters more and more people. OP mentioned being unmotivated, and these barriers play into that.
It's like wandering around in Ikea. You could use a map and chart out the fastest route to find what you need and get out. But it's so much easier to follow the little path they draw out on the floor and look at everything, which makes you way more likely to impulsively buy something extra.
They’re sure you will, or some will, but the number of customers they lose will be offset by the revenue gained.
Since that’s the only metric they really care about at the end of the day it makes “sense” to them to do it.