this post was submitted on 22 Jul 2023
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For the first time in 28 years of JD Power’s car owner survey, there is a consecutive year-over-year decline in satisfaction, with most of the ire directed toward in-car infotainment.

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[–] dojan 163 points 1 year ago (4 children)

Shocking. They’ve been trying to make the car a second living room, and in doing so sacrifice the driving experience by foregoing buttons, levers, and switches for capacitive surfaces and touchscreens.

The turn signal on the Tesla Yoke is shocking to me. It screams of tech boys adding “cool things” before thinking about whether or not it’s useful.

Then there’s all the anti-consumer practises. Buy a car, but don’t own it. Yes we shipped it with heated seats, which you obviously paid for, but to use them you’ll have to pay a monthly fee. And no, you’ll still pay for all the energy used, that’s not on us. But hey we’re actually giving you a better deal on it!

It’s all BS.

[–] Dankry 55 points 1 year ago

Then there’s all the anti-consumer practises. Buy a car, but don’t own it. Yes we shipped it with heated seats, which you obviously paid for, but to use them you’ll have to pay a monthly fee.

"Existence as a subscription service" should've been nipped in the bud long before automakers worked up the nerve to pull this nonsense but I'm afraid it's now too late. We're all just sentient ATMs being bled dry every month by corporations that feel entitled to our money and have no interest in doing anything to actually earn it.

[–] [email protected] 29 points 1 year ago (3 children)

I just learned that higher-end Kia vehicles don’t have wireless CarPlay but the cheaper, smaller models do. It has something to do with the built-in navigation those models come with… which I would happily ditch to not have to be tethered to the car with crappy Apple iPhone wires. Love the vehicle but the head unit software is terrible. They can’t get the most basic things right because they’re too busy giving us pointless stuff we didn’t ask for.

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[–] shalafi 6 points 1 year ago (1 children)

My gf's Subaru makes me literally yell. No touch screen, but my god, all the controls are identical pushbuttons, pale grey symbols or tiny letters on silver. You have to squint at a pale LED readout to figure out what the HVAC is doing. Nothing is intuitive.

Meanwhile, in my 2002 Spyder and 2004 F-150, twist knobs, receive joy.

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[–] [email protected] 101 points 1 year ago (3 children)

Touch screens in cars are stupid: you need to take your eyes off the road to use them. Buttons and knobs, once you have learned them, can be operated by touch and maybe a quick flick of your eyes.

[–] Vonkilington 39 points 1 year ago (3 children)

Love my Mazda3 for saying “no” to touchscreens. The knob is great!

[–] ScoobyDoo27 16 points 1 year ago (1 children)

Mazda has the best system for infotainment systems. I own 2 Mazdas and a Toyota. Every time I get in the Toyota I hate that I have to touch the screen for everything.

[–] PineapplePartisan 15 points 1 year ago (1 children)

Mazdas also focus on providing the best driving experience for the actual driving part. Their infotainment is actually kind of mediocre compared to others, but I don’t care about that because I just need CarPlay and my phone does the rest.

[–] ScoobyDoo27 15 points 1 year ago (2 children)

I agree. I only need a screen that is capable of CarPlay and lots of physical buttons, which Mazda has. Then I want the rest of the car to be a blast to drive, which Mazda is known for and definitely delivers on. I’m a Mazda fanboy and will keep buying them unless they decide to move away from the driver experience.

[–] QuarterSwede 13 points 1 year ago* (last edited 1 year ago) (2 children)

We’re looking for a vehicle and the Mazda design language really hits above the price point. The CX-90 is just beautiful with the fabric layer on the dashboard. Very impressed with it.

[–] GRENADE_MAGNET 7 points 1 year ago (1 children)

I’ve owned probably 15 vehicles. No Mazdas. We just went from a 2012 highlander limited to a 2019 cx-9 GT with 25k mi for around 35k.

Man, what a nice ass car. I honestly never knew. Tons of features and thoughtful details. Dollar to value we’re very happy with it.

Might turn it in for a cx-90 in a few years.

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[–] [email protected] 20 points 1 year ago (6 children)

My opinion is that touch screens should be for passengers only. Display screens are fine, but if physical buttons are so unacceptable, then we need voice control that actually works.

Also, I'm surprised no one has started a company to retrofit buttons and switches into modern cars. Whatever kind of headache that would be to design and install, I'd like to see it work.

[–] [email protected] 21 points 1 year ago (2 children)

A lot of these cars are starting to get massive touch screens too. I’m looking at buying a Prius and several of the trims have a 12 inch touch screen. Why would I ever need that as a driver? Why would I ever possibly want that? Pedestrian and cyclist deaths keep skyrocketing and we continue to out these massive screens in cars that in many cases can’t be turned off. Lawmakers really need to make auto manufacturers responsible for the part they are playing in enabling distracted driving.

[–] [email protected] 9 points 1 year ago (2 children)

And then they double as GPS, but they're installed so low that you can't see the GPS out of the corner of your eye, and therefore need to look away from the road. Great design!

[–] [email protected] 6 points 1 year ago

I see "but it does gps!" As an excuse in favor of the oversized screens. But a heads up display, reading aloud turn by turn directions, or even a set of lights to indicate where you should go would do the same thing better

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[–] [email protected] 12 points 1 year ago

and let's not forget the back and forth rocking game you play anytime you try to push a touchscreen when the road is not perfectly flat

[–] [email protected] 86 points 1 year ago (6 children)

I don't know who the hell thought that a touch screen only system was reasonable for a motor vehicle, but they can go get fucked.

[–] iturnedintoanewt 25 points 1 year ago (1 children)
[–] jaamesbaxterr 21 points 1 year ago (1 children)

He does appear to be fucking himself. Almost daily now. Lol

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[–] cerevant 5 points 1 year ago

The cost savings is a supply chain wet dream.

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[–] Gingerlegs 65 points 1 year ago* (last edited 1 year ago) (3 children)

All I want is solid gps and Bluetooth.

I don’t need a fucking dominos app. Or to take my car to the dealer so my AC works again because of a fucking update

[–] saucyloggins 18 points 1 year ago

I purposely bought the base dash on my Focus ST. Screen is smaller than a phone like 4 inches at most, has no apps. It Bluetooth syncs my phone for music and calls. There’s no touchscreen, all interactions are dedicated knobs and buttons.

For GPS I just use my phone and audio directions, my smart watch has the upcoming direction as well. If I really don’t know where I’m going I have a dash mount for my phone if I need it. But that’s not often.

It’s great honestly and the dash doesn’t blind me driving at night.

I was also looking at a Mazda before I got this car and their dash is absolutely horrendous. It’s like they just took a Alibaba knock off iPad and welded it on top of the dash. It’s literally in your view of the road causing a small blind spot.

[–] nocturne213 9 points 1 year ago* (last edited 1 year ago) (4 children)

My 2015 Tacoma has a great gps, but I cannot find a way to update the map, it is 7 years out of date.

[–] [email protected] 15 points 1 year ago (2 children)

My 2012 Mazda uses a SD card for the maps and last I looked it was over $100 for updates. I wouldn't buy a car without carplay or android auto these days.

[–] [email protected] 5 points 1 year ago

My aunt's 2017 Mazda didn't have my house in the GPS. It was built in 2011.

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[–] eleitl 6 points 1 year ago

We are using a Garmin in our Mitsubishi ASX rather than the built-in navi, probably a custom TomTom. Bluetooth is largely useless and buggy.

I would have bought a used Lada if it was just for me.

If it's an EV I'd much prefer an open source platform. No such things, so far.

[–] [email protected] 59 points 1 year ago* (last edited 1 year ago)

I'm with the people who miss 3.5mm jacks on phones on this one. Until there's an open, portable standard between iPhone, android, and physical media that I own, I'm not buying ur dumb infotainment system. I'll go on eBay and buy a physical Garmin GPS before I learn what "google automotive services" is

[–] [email protected] 53 points 1 year ago (2 children)

The worst part is the inability to swap out the head unit now because everything is now integrated.

[–] [email protected] 23 points 1 year ago (1 children)

I just finished repairing my dads old head unit because even though he had a new unit from audi, it needed go to the dealer for pairing. You used to be able to do it over the phone with them for free but now you have to bring it in and pay.

I get that they have a code to deter radio theft but charging for something you used to do over a free hotline is BS. It could even be one or the other, like I'd pay to use the hotline or bring the car into the dealer if it was free but not bring it in AND pay.

[–] [email protected] 7 points 1 year ago

The car company requiring you to pay them to change your hardware is theft.

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[–] Anemia 46 points 1 year ago (2 children)

As someone working in the industry I dislike it as well. Many of the features have some really good usecases but the problem is just that they're enabled/available for every user even if most people only use a small subset of features so the settings/interface gets so cluttered.

In my opinion though, the move away from physical interfaces towards touchscreens is way worse than the clutter.

[–] QuarterSwede 10 points 1 year ago (1 children)

Wife and I had a car’s head gasket go and total the engine. We’re now looking at vehicles. Strongly like the Honda Pilot, in part, because it still has physical buttons for the temp controls. The last car was all touchscreen.

[–] stealthnerd 6 points 1 year ago

Now this is one of the features I want a button or knob for. Go ahead and bury all the advanced features in touchscreen menus but please don't do that for the basic things I regularly use while driving like temperature, fan, volume, and seek.

[–] DVD 29 points 1 year ago* (last edited 1 year ago) (6 children)

Car manufacturers need to realize that people already have a touchscreen that has a GPS, podcasts, music, and text messaging service in their pockets 24/7. Best option would be to make built in phone holders that are plugged in via USB C and connect to the sound system. Voila.

Stuff like this makes me very glad to own my 2015 Nissan Altima. I get occasionally let down by its somewhat lackluster engine and CVT transmission, but it cuts all the crap with infotainment bloatware in the dashboard and how it works. The only screen in my car is a small black strip that can only display text as most cars used to have. All you do is plug in your phone to the aux cord and use your phone as the touchscreen it was made to be, no need for another one. Physical buttons galore.

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[–] droidpenguin 20 points 1 year ago (1 children)

Less tactile controls made me choose a 2014 over 2015 Honda Accord when I bought my car a few years back, and I'm very happy with it! Can't imagine having most everything controlled with a touch screen. The only tech I need is Bluetooth and a backup camera. Screw software subscriptions and OTA updates to potentially alter the car I own outright.

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[–] [email protected] 18 points 1 year ago (2 children)

No joke, I walked into vw dealership couple years ago to test drive the ID.3, nearly ready to buy it by end of 2021 (replace my eGolf).

The interior controls and their ergonomics were shockingly bad. Unlit touch strips for volume and temp, touch buttons on steering wheel, mirror adjust switch that freely rotate so you don't know which mirror is adjusting, only two power window switch to control four windows on driver door, gear shift that's totally hidden by steering wheel..

Just awful.

[–] tigerjerusalem 22 points 1 year ago* (last edited 1 year ago) (4 children)

Jesus, touch buttons on the steering wheel it’s the most asinine type of control ever, you’ll be activating this by accident all the time.

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[–] [email protected] 16 points 1 year ago* (last edited 1 year ago) (2 children)

The car as a device to transport one from A to B has been developed to completion. Any car is capable of fulfilling that task. The next stange of developement is that the comfort features in cars are being replaced with a universal control unit: a touchscreen (-computer).

All physical buttons (air condition, radio, etc.) are being phased out and are accessible over the central touchscreen, hidden in menus. This way it is easier to get customers into subscribed services (e.g. for the ability to lock your car remotely or to use the heated seat feature you have to subsribe to this particular service in order to use it).

Also, when features are controlled over a software interface like those touchscreens instead of physical buttons, it it easier to give access to users - or restrict them from it:

IIRC at the beginning of the war in Ukraine, Tesla remotely enabled their cars by allowing free supercharging as a helpful measure to help people to escape from Ukraine. Pretty nice of Tesla, isn't it? Well yes, in this particular case, but this kind of remote software interference from the manufactor can also work in the other direction. They can easily restrict the functionality of your car. Functions your car still would have if they weren't controlled remotely.

Cars become a Software-As-A-Service product.

Edit: spelling

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[–] captainlezbian 13 points 1 year ago

My car is at that age where it’s too young for car play and too old for buttons and that’s literally my complaint about it beyond it being a full ICE. I’m baffled that they aren’t just all accepting that letting us use the console as a controller for our phone is just better

[–] thekerker 12 points 1 year ago

This is what I really like about my RAV4: the touchscreen is just for controlling CarPlay/Android Auto and system settings that you don't change while driving anyway. There are physical controls for everything else, including the radio.

My wife's Jeep Latitude, on the other hand, is a mess. Things like the seat warmers, heated steering wheel controls, and the climate control vents are only on the touchscreen and it's super laggy. Trying to change any of that while driving is very risky.

[–] Raglesnarf 10 points 1 year ago (1 children)

On TikTok I’ll sometimes see some really nice older vehicles that have either been restored or just reeeaalllyyy taken care of and it kind of makes me miss when cars were a lot more simple. Don’t get me wrong, I love my newer car and having some kind of warranty but that won’t last forever

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