this post was submitted on 05 Apr 2024

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Food Delivery Apps: Last Week Tonight with John Oliver (HBO) (youtu.be)

submitted 10 months ago by simplejack to c/videos

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[–] LemmyKnowsBest 32 points 10 months ago (1 children)

This was a really good episode.OMG The guy who said that some DoorDashers are saving up to buy an orphanage 🤣

[–] [email protected] 10 points 10 months ago* (last edited 10 months ago) (1 children)

That guy would, with a straight face, steal their tips too. Huuuuge piece of shit.

[–] LemmyKnowsBest 3 points 10 months ago

What? did I miss that part? please explain.

[–] [email protected] 28 points 10 months ago (1 children)

I disagree with his final conclusions... If we all try to be nicer to the driver, give them 5 stars, they're still being abused.

You need better laws to protect them.

Also, don't become a gig worker, you WILL be abused

[–] simplejack 5 points 10 months ago (1 children)

A lot of people that are doing it are between jobs and are looking for something more stable.

[–] sploosh 5 points 10 months ago

I did that. I was abused the entire time by an app with no means of communicating with those in control of the app. Sure, I could go and yell at support over being fucked over when a bundled order took me 10 miles farther than the app said it would and there was no tip attached, but they were also being abused since they were contract workers in India who had no means to alter my pay.

The guy in the video was right, these apps are leaches. I'm sorry if you're currently having your blood sucked by them; I hope the trips are short and the tips are good.

[–] [email protected] 14 points 10 months ago (3 children)

Fun fact: If you're subscribed to the channel, sometimes full episodes pop up in your notifications. Even if you're too slow to see it before it is removed, you may be able to watch on the YT alternatives. This has happened twice for me so far (the episode this segment was from came up last sunday), though I wouldn't be shocked if this was some marketing tactic.

[–] [email protected] 15 points 10 months ago (1 children)

They are releasing full episodes onto YouTube. I can see past full episodes of S11 whenever, and they say they plan to upload past seasons as well (announcement video). Maybe it's a regional restrictions thing that is preventing you to see full episodes.

[–] [email protected] 8 points 10 months ago (2 children)

Yep, it's geoblocked 1000013353

[–] [email protected] 2 points 10 months ago (1 children)

It isn't in the czech republic.

[–] [email protected] 2 points 10 months ago

Interesting

[–] hushable 1 points 10 months ago

VPN to South America

[–] umbraroze 13 points 10 months ago

They stated that they will be releasing full episodes on YouTube in regions where they don't have an exclusivity contract.

I'm in Finland, can see the full episodes. I don't think the show is on any terrestial/cable channel here, only HBO Max/Nordic.

[–] [email protected] 7 points 10 months ago (1 children)

Odd, i did see the full episode for this season, none is getting removed, and i lived in south east asia. They did mentioned this is getting released unrestricted to the world though. Maybe it's a glitch?

[–] [email protected] 2 points 10 months ago (1 children)

I am in USA, so I wouldn't doubt them only restricting it here (or whatever places they serve their paid service, but USA-only is a common thing).

@falkerie71

[–] [email protected] 1 points 10 months ago

Huh, that's even weirder. Can you see the full episode on his channel? I have no idea why it happen.

[–] taiyang 5 points 10 months ago (1 children)

Just saw this like an hour ago! Our locals are funny, they actually will cancel your online offer and ask you to call to remake the order at a fraction of the price. (They're super cheap, and charge you extra if you use a card because that carries a fee they don't want to pay, haha)

[–] [email protected] 5 points 10 months ago

It's not the card fees they're avoiding. It's the paper trail when it comes to doing their taxes. That's the nice thing about a family run business. You don't need bank transfers and wage slips. You just divvy up the cash and keep your gobs shut.

[–] [email protected] 1 points 8 months ago

This video is recommended by Tournesol:
[29🌻] LastWeekTonight: Food Delivery Apps: Last Week Tonight with John Oliver (HBO)

#Tournesol is an open-source web tool by a non profit organization, evaluating the overall quality of the information in videos from community made comparisons, to fight against misinformation and dangerous content.

[+] [email protected] -28 points 10 months ago* (last edited 10 months ago) (4 children)

I'll cook as part of a date night, but for general sustenance it's a huge hassle for me. I've done meal prep but shopping for groceries and keeping track of inventory (to see if I have enough, or to if something is expired) is a huge hassle too. So when I cooked it was basically to do the same keto recipe which only had like two ingredients and made enough to last five or so days. I don't mind eating the same food every day, and in fact that kind of discipline was useful for losing weight.

Now I exclusively use DoorDash. My credit card gives me free delivery, and while I'm sure door dash increases the prices of the menu item, I actually compared total cost of DoorDash vs the restaurant's in house delivery and the in house delivery is less than a dollar cheaper. And that price is only valid at the restaurant for a first time order. On the DoorDash side I can trigger door dash discount (a flat dollar amount not a percentage) by hitting a certain dollar amount, which I just barely hit it using the items I order, getting maximum (percentage) discount. The items I order are also pretty filling (meat and fat not carbs), so it all works out very nicely.

For that extra dollar I get to use the door dash app which is really convenient not just for easily re ordering food (or getting a double dash) but also so I can track eta, and text the driver one-time-use elevator codes so they drop it off right at my door.

Grand total for two burritos? 26.36 and they're big enough that usually I only eat the second one on the same day if I exercise.

That one guy who said millennial subsidy is right. At least for me, I am getting a huge value of the service.

I order basically every day and I never tip, and you could flame me however you want and I'll never care.

My old place was difficult to deliver to and I left detailed instructions. Anyone who can't read it got one star. I don't understand the whining about ratings. They are there for a reason. The app also separates food rating from driver rating so that concern mentioned by that one lady is a non issue.

If you are too dumb to read delivery instructions on a DoorDash you absolutely deserve to get fired. That is not some evil algorithm, it's simply a performance review.

[–] metallic_substance 22 points 10 months ago (1 children)

You've managed to pack such a dense amount of bad takes, self-delusion, and misinformation into a single post that I'm actually impressed.

[–] [email protected] 19 points 10 months ago (1 children)

You somehow completely missed the point of these companies being abusive to their drivers. You're also an asshole, but that is a different issue to be discussed, I guess.

[–] simplejack 13 points 10 months ago (1 children)

The argument isn’t that the services aren’t convenient. They are absolutely convenient. Moreover, I would argue that convenience hits pretty hard when you consider most households under the babyboomer generation are working more, and can’t afford to have one adult at home doing meal prep while their spouse is paying the rent / mortgage.

The point of the piece is that these services fuck over workers and restaurants.

[+] [email protected] -17 points 10 months ago (2 children)

The workers aren't fucked because of DoorDash. The workers are fucked because we don't have universal health care, so being a contractor means you don't get health care. But that's not DoorDash's fault.

Restaurants aren't fucked either. They can choose to not hit the "accept order" button if they are swamped or don't think it is profitable.

[–] simplejack 7 points 10 months ago (1 children)

I worked for one of these companies in HQ, and was very closely tied to a lot of pay and compensation stuff. We, and our competitors, lobbied VERY hard to prevent government fair pay.

Even if all “contractors” had universal healthcare, I guarantee you, they’ve be trying to remove barriers that protect workers rights and pay.

These companies lobby to intentionally fuck over people, and they do it because the business model is not profitable. They all assumed they would have unlocked large automation and logistics efficiency by now, but bundling 2 or 3 orders is as far as they’ve gotten.

[–] [email protected] -5 points 10 months ago

This isn't DoorDash specific tho. This is every publicly traded company. You're complaining about lobbying, not DoorDash

[–] JohnnyH842 5 points 10 months ago (1 children)

That's not true. I worked for a restaurant that was unwillingly put on the DoorDash site/app. Consumers put their order in through DD and DD would put it into our online ordering system. We had customers calling about delivery times and cold food, but we didn't do delivery. This is even in the video - Chipotle sent them a Cease & Desist.

There's more to the business than just placing an order and cooking food. The restaurants reputations are in the hands of these services because the consumer is interacting with the service, not the restaurant.

[–] [email protected] -3 points 10 months ago (1 children)

And what did the "customers" say after you told em it's a DoorDash problem? (I argue your customer is DoorDash since they ordered the food, but I recognize that user might mistakenly rate your restaurant poorly on an app outside of DoorDash - who cares if they rate you poorly on DoorDash, you don't want this non censensual business anyway right?)

Do we really need to design a system that takes into account the fact that users blame the wrong thing? How is this any different than dealing with people of average intelligence who Karen about other random stuff that isn't your fault? They're dumb. Put on your customer voice and tell them kindly to fuck off. Even if you did have a partnership with DoorDash, the delivery is still not your fault so they were still wrong to call you. It is your fault if you finished making the food too early though. In-person customers, not just DoorDash, rely on your pickup time to be accurate. If I'm on time and my food is cold cuz you finished early, imma be pissed.

DoorDash lets you rate the driver separate from the food, and a reasonable person knows that the driver doesn't work for the restaurant and therefore the only way it's the restaurant's fault is if the food isn't placed on the pickup counter while it's hot or wasn't decently packaged to stay decently hot for fifteen minutes for someone to get home and eat it. Everything else: anticipating cook times so that a driver accepts the job and arrived at the restaurant on time, is on DoorDash.

[–] JohnnyH842 4 points 10 months ago

Lots of assumptions in this comment, the biggest one is that hungry people are reasonable. They're not. The main issue is that we never opted into this experience that we didn't control from beginning to end. That's kind of an important piece of service delivery. Yes, when Karen is mad about something that's not our fault, we could just put on our customer voice disarm the situation. But there are other things we could do when we owns the entire process.

What happens when you're sitting at a restaurant and your server accidentally rang in the wrong dish? They can bring you a new one, offer something complimentary, take it off the bill, apologize in person, buy you a drink... I realize I'm comparing an in person experience to a delivery order, but it applies there too. DoorDash had used an out of date menu for our restaurant for their website, so people had ordered one of our most popular seasonal dishes out of season. Their orders get to their house and it's not there. They're upset so they try and call DoorDash (good luck). That doesn't go anywhere fast (timing is important now because some of the party has hot food they ordered and some does not). It was never communicated to them that it wasn't actually an option, even though it was (incorrectly) listed on the website/app. So they call the restaurant, who has no idea what the customer is talking about because they don't know anything about DoorDash being a partner and they also know for a fact that the dish in question is not on the menu. So now the manager has to get involved, unravel the entire situation because there is an upset customer on the phone during peak dinner shift and they are pulled away from their other duties (taking care of guests they know about). The restaurant is in the community (very important) and DoorDash is not. When people talk about that restaurant in conversation (or on yelp, trip advisor etc) that experience is going to come up as a reflection of the restaurant, not DoorDash because the person posting the review is posting a review of the restaurant (NOT DOORDASH).

[–] [email protected] 1 points 10 months ago (1 children)

Those driver ratings mean literally nothing, the ONLY metric that counted as a driver was incomplete deliveries.

[–] [email protected] -5 points 10 months ago (1 children)

The video said that if you get bad ratings you get pushed out of the system by getting fewer deliveries etc. How do you know that ratings mean nothing?

[–] [email protected] 2 points 10 months ago

I drove for doordash about ~2 years ago. Everyone knew the ratings had no say in your orders. You could see all the threads and Reddit posts of new drivers asking, and nothing but replies along the lines of the only metric that matters is failed deliveries. Fail to complete too many (IIRC it was something like you needed 80% success), then you essentially get fired in the form of you won't receive any more orders.

To be fair, that might have changed since, but IMO those platforms are fragmented and they need all the drivers they can exploit. So unless a driver fails too many times, what do they care? From personal experience though, it can easily be the customers fault and they get pissy and leave a bad review, which makes ratings that much more irrelevant.

Example/old rant: Had a guy order a single Popeyes sandwich, with like $1 tip. I took it because it SHOULD have only been like 7 mins total, as I was right there, for a quick ~$5. They gave 0 instructions for what must have been an apartment complex designed by a mouth breather who failed Elementary School. 1/2 the buildings where numbered/lettered the same. They didn't use any kind of order for building nor door numbering, and on top of that the entrances were under construction. So every door had its number missing except for a little piece of painters tape with a sharpied number on it. After 10 minutes of looking for his apartment, and 0 response from the customer, I left it at a random apartment whose number matched and took the photo, and left a comment it was impossible to find their apartment. Of course within minutes of completing the order they start blowing up my phone, to which I just finally blocked their number.