this post was submitted on 11 Jul 2023
17 points (94.7% liked)

Lemmy.world Support

3250 readers
1 users here now

Lemmy.world Support

Welcome to the official Lemmy.world Support community! Post your issues or questions about Lemmy.world here.

This community is for issues related to the Lemmy World instance only. For Lemmy software requests or bug reports, please go to the Lemmy github page.

This community is subject to the rules defined here for lemmy.world.

To open a support ticket Static Badge


You can also DM https://lemmy.world/u/lwreport or email [email protected] (PGP Supported) if you need to reach our directly to the admin team.


Follow us for server news 🐘

Outages πŸ”₯

https://status.lemmy.world



founded 2 years ago
MODERATORS
 

Hi there, I've been trying to get 2FA to work on my account for awhile now, and regardless of browser I use (firefox, chrome, edge) I can not get 2FA to work. I tick the box for 2FA, scroll down, but there is no 2FA box to continue going forward with it, so I just have to untick it. I've tried on various browsers, on my PC and my phone. Neither have worked.

I like having 2FA on, so instead I was going to delete my account - however, even that does not work. I type in my password, and I get a loading icon.. and then nothing. Page scrolls up, but it does not delete my account.

Anything I can do to get either of these to work? Thank you.

top 9 comments
sorted by: hot top controversial new old
[–] ShroOmeric 3 points 1 year ago* (last edited 1 year ago) (2 children)

Had the same problem: when you tick the box nothing happens. Tried a few times and nothing so I stopped trying.

Something must have happened anyway, because last time I logout it asked me my 2FA to login again.

Guess what? I have a new account now.

[–] Vampurrr 3 points 1 year ago* (last edited 1 year ago) (1 children)

Same thing happened to me, but I had another tab open where I was already logged in, so I could turn it off.

Apparently clicking "Forgot password" bypasses the 2FA.

Overall the implementation is awful. No backup codes either.

[–] BumbleBear 4 points 1 year ago (1 children)

100% agree with you. I got 2FA working on lemmy.world but I had issues. I enabled 2FA on the website and nothing happen. Then I refreshed the page and then got the instructions on the bottom. I immediately clicked it and followed it. I had tried about 5 times in the past almost locking myself out one time.

I also can't believe there is no backup code either.

[–] Vampurrr 1 points 1 year ago

It almost feels kind of pointless in some ways, considering you can bypass it by clicking "forgot password" I'm glad it's there in the sense that it is broken, and it seems like a few people have needed it when trying to enable 2FA - however, if your email account is compromised and they can see you have a lemmy account, then it would be easy for them to hijack your lemmy account by clicking forget password.

Really hope they fix it soon.

[–] [email protected] 3 points 1 year ago* (last edited 1 year ago) (1 children)

Pretty sure these types of issues are caused by lag on your home instance. Hosting my own small instance I had no issues enabling 2FA. Maybe try again off peak hours.

One issue I do have is that I am unable to log out without clearing browser cache.

[–] Vampurrr 1 points 1 year ago

I've been trying for about two weeks now. I'm Australian so I'm usually online when most people are off-line as well.

[–] veganpizza69 2 points 1 year ago* (last edited 1 year ago) (1 children)

I also tried to activate 2FA, but hit some problems:

  1. The link is useless, I'm not installing some obscure app that can open that type of protocol, the big apps refuse to open such links for a reason.
  2. I tried out some online QR generator from the link and the resulting codes were useless. I tried two different secrets, several times. I don't think that the QR generator is the problem.
  3. I tried to manually create an authenticator entry, but it didn't work and I'm not trying out all the unspecified fields like some weird brute force test.

I like having 2FA on, so instead I was going to delete my account - however, even that does not work. I type in my password, and I get a loading icon… and then nothing. Page scrolls up, but it does not delete my account.

Errors are not showing at all. I have to check the Network tab in the developer tools to see what the API is returning...

[–] Vampurrr 2 points 1 year ago (1 children)

That's incredibly odd. I have to say I've never had such issues trying to get 2FA working before.

I've also never been able to not delete my account. But yeah, no error code or anything. It just resets the password box.

[–] veganpizza69 2 points 1 year ago* (last edited 1 year ago)

Check the Network tab for your request (xhr). The error should be there.

screenshot (see the Response sub-tab for a clear response after you hit the submit/save whatever button)

load more comments
view more: next β€Ί