this post was submitted on 11 Jul 2023
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Lemmy.world Support

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2FA does not work at all, can't delete account (self.support)
submitted 1 year ago by Vampurrr to c/support
10 comments fedilink hide all child comments
 

Hi there, I've been trying to get 2FA to work on my account for awhile now, and regardless of browser I use (firefox, chrome, edge) I can not get 2FA to work. I tick the box for 2FA, scroll down, but there is no 2FA box to continue going forward with it, so I just have to untick it. I've tried on various browsers, on my PC and my phone. Neither have worked.

I like having 2FA on, so instead I was going to delete my account - however, even that does not work. I type in my password, and I get a loading icon.. and then nothing. Page scrolls up, but it does not delete my account.

Anything I can do to get either of these to work? Thank you.

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[–] veganpizza69 2 points 1 year ago* (last edited 1 year ago) (1 children)

I also tried to activate 2FA, but hit some problems:

  1. The link is useless, I'm not installing some obscure app that can open that type of protocol, the big apps refuse to open such links for a reason.
  2. I tried out some online QR generator from the link and the resulting codes were useless. I tried two different secrets, several times. I don't think that the QR generator is the problem.
  3. I tried to manually create an authenticator entry, but it didn't work and I'm not trying out all the unspecified fields like some weird brute force test.

I like having 2FA on, so instead I was going to delete my account - however, even that does not work. I type in my password, and I get a loading icon… and then nothing. Page scrolls up, but it does not delete my account.

Errors are not showing at all. I have to check the Network tab in the developer tools to see what the API is returning...

[–] Vampurrr 2 points 1 year ago (1 children)

That's incredibly odd. I have to say I've never had such issues trying to get 2FA working before.

I've also never been able to not delete my account. But yeah, no error code or anything. It just resets the password box.

[–] veganpizza69 2 points 1 year ago* (last edited 1 year ago)

Check the Network tab for your request (xhr). The error should be there.

screenshot (see the Response sub-tab for a clear response after you hit the submit/save whatever button)