this post was submitted on 11 Jul 2023
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Lemmy.world Support

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2FA does not work at all, can't delete account (self.support)
submitted 1 year ago by Vampurrr to c/support
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Hi there, I've been trying to get 2FA to work on my account for awhile now, and regardless of browser I use (firefox, chrome, edge) I can not get 2FA to work. I tick the box for 2FA, scroll down, but there is no 2FA box to continue going forward with it, so I just have to untick it. I've tried on various browsers, on my PC and my phone. Neither have worked.

I like having 2FA on, so instead I was going to delete my account - however, even that does not work. I type in my password, and I get a loading icon.. and then nothing. Page scrolls up, but it does not delete my account.

Anything I can do to get either of these to work? Thank you.

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[โ€“] Vampurrr 1 points 1 year ago

It almost feels kind of pointless in some ways, considering you can bypass it by clicking "forgot password" I'm glad it's there in the sense that it is broken, and it seems like a few people have needed it when trying to enable 2FA - however, if your email account is compromised and they can see you have a lemmy account, then it would be easy for them to hijack your lemmy account by clicking forget password.

Really hope they fix it soon.