Lemmy.world Support

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Lemmy.world Support

Welcome to the official Lemmy.world Support community! Post your issues or questions about Lemmy.world here.

This community is for issues related to the Lemmy World instance only. For Lemmy software requests or bug reports, please go to the Lemmy github page.

This community is subject to the rules defined here for lemmy.world.

To open a support ticket Static Badge


You can also DM https://lemmy.world/u/lwreport or email [email protected] (PGP Supported) if you need to reach our directly to the admin team.


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https://status.lemmy.world



founded 1 year ago
MODERATORS
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submitted 1 year ago* (last edited 1 year ago) by quinten to c/support
 
 

- Lemmy.world is not loading, and I am encountering an error when opening a new page.

Please start by checking the following links to see if Lemmy.world is experiencing any issues:

- I am experiencing an issue with the client I'm using.

Are you using a client other than the website itself? Is the issue specific to that client? If so, please contact the developer of the app or web client you are using.

Here are some popular apps/web clients you can reach out to:

- I am unable to create a community, and I keep seeing a spinning circle.

Please check if the desired community name is available.

- There is a community I want to moderate, but the moderators appear to be inactive.

Please email us at [email protected] or create a post in this community.

- Did we defederate, or did someone else defederate from us?

Visit https://gui.fediseer.com/instances/detail/lemmy.world for information about defederation of any instance.

Alternatively check https://defed.xyz/ and enter "lemmy.world" to view a complete list of defederations.

- I cannot access my account.

For assistance with account access issues, please email us at [email protected]. We cannot assist with these matters in the comments section due to privacy concerns.

- Why am I banned from this specific community?

Lemmy offers transparency, and you can check the modlog of the community to understand the reason behind the ban. If you have further questions, feel free to send a private message to one of the moderators. If you have other issues, please email us at [email protected].

- Can this feature be added to the website?

If you would like to request a feature to be added to Lemmy, please contact the Lemmy developers on GitHub or reach out to the developer of your preferred (web) client. Instances like ours cannot directly add features to the website.

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I use Firefox and while on the phone I use different apps and set my preferred font, I am not able to find the place to change the font for the web interface.

The default font appears very blurry to me compared to other websites.

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Requesting /c/ipod (self.support)
submitted 3 days ago by ComradeMiao to c/support
 
 

The community has only one post and the user is not active.

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I just made a post copy-pasting images from another tab. All jpegs became pngs, for example 1.3MB became 6.4MB.

If I save the image first, then upload to Lemmy, it stays as a jpeg. What causes the pointless converting when copy-pasting? Can it be stopped from happening?

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I'm trying to understand how safe it is to use an account on lemmy.world to post dissenting opinions regarding the U.S. government. I have three questions:

  1. If a subpoena is issued for IP records for a user or their comments, will all historical IP data be available to provide?
  2. Is there a time limit on how long IP records are kept?
  3. When a user deletes their account on lemmy.world, are their comments and/or IP records also deleted?

Asking for a friend...

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Lemmy world is slow (lemmy.dbzer0.com)
submitted 6 days ago by [email protected] to c/support
 
 

I have moved instances since Lemmy world is taking way too long to load pages and the thumbnails and images are even more delayed. I am making this post in case the admins are not aware. But my problem was solved by moving.

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I made a post earlier this week, which was met with an aggressive hostile witch hunter who apparently has nothing better to do then just try to insinuate flaming / witch hunting towards me because they don't like what they're reading.

I made a post earlier this week, which was met with an aggressive hostile witch hunter who apparently has nothing better to do then just try to insinuate flaming / witch hunting towards me because they don’t like what they’re reading.

https://lemmy.world/comment/13395720

This is possibly the third time I’ve dealt with a super, aggressively toxic person who comes in and writes a huge, massively long off-topic rant on one of my posts… and what’s the entire basis of it? Witch hunting. Not responding to the topic or the discussion post, just writing a big wall-length post of “this person bad, pls upvote and shame”. He alleges I’ve used AI to generate my posts or some of my writing, which is absurd and ridiculous, everything I say is written by me, an actual human like tf? But even if he suspected it, why does he have to go on a huge, massive rant and throw it out there, like what does this add to the community?

We have to really think about how we want our community to act going forward, because this raises a huge concern. AI is not going anywhere, it’s the future of humanity basically. Students are using it in college or high school, many getting accused falseley of using it. So having people witch hunt like the Salem witch trials “HES AN AI!” on posts is just absurd, it’s baffling. But more importantly, the toxicity. This is what inevitably killed reddit too. Someone with an ego so incredibly fragile they had to resort to reviewing someone’s entire post history, and then comment that in a post just to… make them feel bad? Shame them? like seriously? It undermines the entire purpose of Lemmy or any other discussion board. To discuss things. They can’t be bothered to actually discuss the point, they just resort to insults. Unbelievable.

This is possibly the third time I've dealt with a super, aggressively toxic person who comes in and writes a huge, massively long off-topic rant on one of my posts.. and what's the entire basis of it? Witch hunting. Not responding to the topic or the discussion post, just writing a big wall-length post of "this person bad, pls upvote and shame". He alleges I've used AI to generate my posts or some of my writing, which is absurd and ridiculous, everything I say is written by me, an actual human like tf? But even if he suspected it, why does he have to go on a huge, massive rant and throw it out there, like what does this add to the community?

We have to really think about how we want our community to act going forward, because this raises a huge concern. AI is not going anywhere, it's the future of humanity basically. Students are using it in college or high school, many getting accused falseley of using it. So having people witch hunt like the Salem witch trials "HES AN AI!" on posts is just absurd, it's baffling. But more importantly, the toxicity. This is what inevitably killed reddit too. Someone with an ego so incredibly fragile they had to resort to reviewing someone's entire post history, and then comment that in a post just to... make them feel bad? Shame them? like seriously? It undermines the entire purpose of Lemmy or any other discussion board. To discuss things. They can't be bothered to actually discuss the point, they just resort to insults. Unbelievable.

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Clicking on the first two trending communities revealed a single post and a few comments. What makes it being listed as "trending"? or does it also just show new communities?

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I generally use Lemmy through my phone browser: safari on iPhone. Starting a few weeks ago. I can no longer get to the primary url. When I try, the progress bar stops partway through, I get a long delay and eventually see “a problem repeatedly occurred on https://lemmy.world”.

I assumed there was some sort of update and was patient but it doesn’t appear to be getting fixed

As a workaround, I’ve been using https://old.lemmy.world

Is this a known problem or can someone help look into this?

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I started seeing more spam that does not get removed until several hours had passed and low quality content had started growing.

That community need more/new moderators that are active.

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It’s currently moderated by a permanently banned user.

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submitted 3 weeks ago* (last edited 3 weeks ago) by [email protected] to c/support
 
 

Community.

I thought it's weird that I can see my post in my instance, but I can't see it in the lemmy.world instance community page.

My other posts can show up: https://feddit.org/post/4050499

What is happening?

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Would it be possible to have that added as a method of sorting posts on Lemmy? Instead of including votes, or just the most recent comments, "Active" and "Hot" could also include simply what's being looked at even if nobody is actually interacting with it in any other way. Actually kinda baffled why this is already a thing on SM.

Also I wasn't sure where to really post this, which is why it's here.

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submitted 1 month ago* (last edited 1 month ago) by agranapezeta to c/support
 
 

The current solitary mod haven't been active on Lemmy.World since February, 2024.

Thank you!

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No posts? (lemmy.world)
submitted 1 month ago* (last edited 1 month ago) by agranapezeta to c/support
 
 

Here too

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Hi, could I request to moderate the animal_crossing community? The admin doesn't seem to be active, I sent a message 3 weeks ago and it got no response.

Thank you!

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submitted 1 month ago* (last edited 1 month ago) by IMNOTCRAZYINSTITUTION to c/support
 
 

Without having to block the user or community.

If so, how? If not, is it a planned feature?

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submitted 1 month ago by byayoi to c/support
 
 

Hello, I need to remove a user from the moderation of my community, but I can't find a button to do this. I went to a post they made, clicked on the three dots, and the only options I got are: create report, block user, lock and feature in community.

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