this post was submitted on 22 Feb 2024
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How to report a community to an instance? (self.support)
submitted 5 months ago by wellee to c/support
10 comments fedilink hide all child comments
 

I'm reporting posts promoting spousal abuse and animal abuse, and yet they stay up.

I'm not sure how reporting works here - do lemmy world moderators ever see them? If not, how do I report the community for inadequate moderation?

Thank you!

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[โ€“] MrKaplan 1 points 5 months ago (1 children)

Hello @[email protected],

the reports are being sent to

  1. the reporter's instance (Lemmy.World) in your case, where they can be seen by instance admins and also community mods if there are any on this instance
  2. the community's instance, where they can be seen by instance admins of the community's instance, as well as by all community mods that belong to the same instance
  3. starting with 0.19.2, reports will also be sent to the content creator's instance, meaning the person who created the post/comment.
    Lemmy.World is not yet on 0.19, so this will not happen today, but it will start being the case when we update in a few days.

Coming back to your reports, I've taken a look at your reports of posts and I can only see 2 reports there, neither one relating to content containing spousal or animal abuse.

To answer your question about reporting options for communities, there is currently no native functionality in lemmy for reporting communities. Only posts, comments and private messages can be reported.
Having said this, many instances provide contact information in the sidebar. For Lemmy.World, you can find this e.g. on https://lemmy.world/.

We absolutely do not tolerate content promoting violence. See also our terms of service about this.
If you see any such content still up at this time and accessible through Lemmy.World, please do not hesitate to report this to us, either via report, or by sending an email to [email protected] if you want to report this privately.
You can also send me a private message with more details.

[โ€“] wellee 2 points 4 months ago

Interesting, I've definitely submitted more than 2 reports. Hmm, I'm going to guess the app I'm using is the issue. Good to know reports always go to the instance, thank you!

[โ€“] [email protected] 3 points 5 months ago* (last edited 5 months ago) (1 children)

You'd probably need to post in an instance support community about it.

I think reported posts just go to the community moderator.

[โ€“] wellee 2 points 5 months ago (1 children)

Hmm yes that's what I thought too. It was nice on Reddit where you could choose where the report went, I hope they can implement something like that here.

[โ€“] [email protected] 2 points 5 months ago (1 children)

I don't know how well that would work. I could see people being pretty confused by that. Like not knowing what an instance related issue is versus a community one. With larger instances it might lead to a flood of unnecessary posts going to the instance moderators.

[โ€“] MrKaplan 0 points 5 months ago (1 children)

I've just described where reports are going in another comment on this post, but to expand on that, reports on the same instance are shared between community mods on the same instance and admins, which means that even though admins may see your report, a moderator resolving the report can also do this in an attempt to avoid the report being seen by an admin.

There are already discussions about improving this experience in general, but this is probably going to take at least several months to significantly improve.

[โ€“] Draconic_NEO 2 points 4 months ago

I made an issue on the Lemmy github for a solution to this problem. It allows for reports to be controlled by users just like they are on Mastodon. Would allow people to effectively bypass community moderators entirely, or bypass forwarding to remote instances.

[โ€“] BitingChaos -2 points 5 months ago (1 children)

I just stop reporting posts and simply leave the community if the posts stay up for several weeks.

[โ€“] MrKaplan 1 points 5 months ago (1 children)

Hello @[email protected],

if you're seeing content violating our terms of service, which doesn't get taken down despite your reports, please do reach out via email to [email protected].

[โ€“] BitingChaos 4 points 4 months ago

The content didn't violate Lemmy terms of service or be of anything illegal, just the rules the mod posted.

If the mod has a short list of rules that say not to post X, and a user specifically posts X, what can I do really do about it? They may get some downvotes, but the posts stays up. The post gets reported, but the post still stays up. I check back a week later, and the post is still there.

I can't build a community up, and if it's clear the creators of that community and/or the current mods themselves have moved on or simply don't care, then I will just move on.