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Mum writes all passwords down...in random notebooks and on scraps of paper.
Want to set up Netflix on new device? Time to guess which email was used and hope we find the password for it so we can reset the Netflix password again.
Absolutely nightmarish.
My mum's an academic so she's been using computers all her life, she's not exactly "techy" but I am eternally grateful I was able to get her set up with bitwarden as a password manager.