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I had to stop watching how other people use computers for my own sanity. Even people who use computers (allegedly) 40 hours a week for the past 20 years are no better than those chimps who learned to touch squares on a screen. If a triangle pops up they start throwing shit.
But I no longer assume a user knows anything. If someone asked me what a curser was I wouldn't even blink. The only thing that really annoys me is a refusal to try anything. I don't even care if you learn about what you are doing, at least try what I'm telling you.
I have a coworker who had literally never used a computer his entire life before getting this job. He's almost 50 and was hired shortly aftet me.
But he's put in the effort. He can now type relatively fast, he knows what the file system is, what browsers do, how to send and read emails, how to send and read slack messages. He's even starting to get a sense, when something goes wrong, whether he did something incorrect or whether the software he's using is just shit. Tabs took him a long time to wrap his mind around but he's getting it. All this in about a year.
Because that person care to learn. A lot of people don't give a shit and that's why after 20 years, some people still think a computer is a magic box.
Tabs are weird because they only make sense intuitively to someone who uses paper files, which is becoming less common