this post was submitted on 16 Jan 2025
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I'm getting phone calls from my health insurance company, first from a "registered nurse" with no information in the voicemail other than a call-back number (seems like it could be a scam, but I need to verify the number, so far people are saying the number is legit), and now I have a second phone call where the voicemail mentions they are calling from the insurance company's "concierge program".

Mostly I want to know if I can ignore these calls without consequence, or if I have to return them, and if so what should I expect?

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[–] jordanlund 12 points 14 hours ago (4 children)

A concierge service can be immensely helpful. My company got bought by a giant tech company in 2019, when it happened, a) I was 4 weeks into a 6 week open heart surgery recovery and b) they changed my insurance causing me to lose my existing hospital and all my current doctors.

The concierge set me up with a new hospital and new doctors. When I started having post surgical complications that would have killed me, and the new hospital told me I'd have to wait 3 months to see someone, the concierge got that time cut down to 2 weeks.

I mean, I still almost died, and wouldn't have if I had been able to keep my existing insurance, but the concierge took care of things that I was in no shape to deal with.

Think of them like the medical version of a hotel concierge. "Hey, can you arrange for a cab to meet me here at 2:45 PM?"

"Certainly sir."

[–] d00phy 11 points 13 hours ago (2 children)

So basically something that should be commonplace to navigate the hellscape that is US healthcare.

[–] jordanlund 7 points 13 hours ago (1 children)

Pretty much!

"My primary care physician retired, can you find me a new one?" that kind of thing.

[–] RebekahWSD 5 points 12 hours ago

Maybe that would have been helpful when my doctors office closed suddenly (permanently) on a Friday last year and I've spent the entire time until now just trying to get a primary doctor again that wasn't an hour away. Whenever I call its "Sure, here's 50 numbers for an endodontist that does retreats!" none of those numbers do that

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