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What is a U.S. health insurance's "concierge program"? (lemmy.blahaj.zone)

submitted 22 hours ago by [email protected] to c/asklemmy

30 comments fedilink hide all child comments

I'm getting phone calls from my health insurance company, first from a "registered nurse" with no information in the voicemail other than a call-back number (seems like it could be a scam, but I need to verify the number, so far people are saying the number is legit), and now I have a second phone call where the voicemail mentions they are calling from the insurance company's "concierge program".

Mostly I want to know if I can ignore these calls without consequence, or if I have to return them, and if so what should I expect?

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[–] [email protected] 17 points 20 hours ago (1 children)

Yes, I'm always worried about being penalized for not navigating the bureaucracy well enough, or for letting things slip through the cracks.

[–] halcyoncmdr 13 points 18 hours ago

It's gotten to the point where you need to have an attorney on retainer just to get real answers from these companies. Instead of saying you'll get an attorney to the underpaid customer service rep with no power who can't care less and people threaten legal actions with no follow through constantly... an actual attorney sending a letter calling the company out for their failure to address your issues gets you put into a separate system where they know you actually have representation they want to avoid.

Those monthly retainer services are surprisingly cheap too if you just need something verified or a notice sent once in a while. Many companies even offer discounted legal retainer services as part of their benefits packages.