this post was submitted on 01 Sep 2024
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A Boring Dystopia
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You aren't wrong that telecom companies are trashy, but being a dick to a support agent isn't the right way to go. Support staff are more willing to help and work with you if you aren't yelling at them right out the gate and blaming them for something they have no control over.
Most are just going to laugh at you and be as unhelpful as possible if you come at them like that. You're just giving them an excuse to stick to the script and tell you to pound sand. If you let them know it's not personal but you're angry at the company and keep your approach professional they're much more likely to think outside the box, bend the rules, or escalate your issue to get things taken care of.
I worked a while for phone customer service (don't recommend even to my worst enemies) and we only gave nice stuff to angry people. Basically I couldn't do anything on my level other than follow the script, but if they asked for a supervisor they usually they got their issues solved more quickly and with some free stuff included, so after that experience I always try to be polite at the beginning but if they are not being helpful I ask them to escalate my issue and play angry
Like, obviously play-angry, or is it convincing? The 'crazy gaijin' scene from Rising Sun (1993) or what?
Work in customer care, can confirm that.
Here is an idea. Hold the companies accountable that implements these sorts of things. Oh wait we can't because it's a monopoly of the same shit. Let's have the government intervene, oh wait. We did and they made net neutrality null and void. And people wonder why they are pissed off at the crappy company that takes them for a ride while still being crappy.
Not taking it out on the person is 100 percent not fair. But they represent the company that is shit. And this crap was predicted back in the 90s by countless artists. Musical and performance. Buckle up. It's gonna get worse unless they get some pushback and start losing billions.
Seems like it’s just a bot
Yeah this ours likely screaming into a void.
Almost 100% of the time, when the human actually comes on the call, you end up having to explain your problem again, and usually even “confirm your account details” that you already entered into the automated service before waiting.
If you look closer they aren't with an agent. They're liking only getting an agent because of what they said. So many of these companies play games with auto generated messages that to get an agents requires either 100 different messages or 1 really angry sounding one. You gotta do what you gotta do to get someone nowadays.
I go above and beyond for those who deserve it. People who act like an asshole only ever get the bare minimal from me and most support I have seen in my fields. Often times it takes much longer to help them as well, as if I have 10 people I need to call, and 9 have been nice, I certainly am not starting my day off by calling someone who acts like an ass to me. Probably send an email instead so it is in writing, once I'm done helping everyone else who has been nice.
Yeah, find their executive offices and steal packages, piss on the doors, light a few fires, harvest some thumbs. Support agents in India can’t alter company structure, but fear and confusion can!
Yeah, usually I save this rant for the end when I ask if I can provide some feedback on the company policy specifically.
It is typed text, not yelling or throwing slurs around.
TIL repeated exposure to abuse is consequence free in the absence of audio or capslock
TIL expressing any level of frustration with a company is abusive yelling.
Not what they said at all, but sure.
i mean, it scales with service, and like they said 1200 dollars a year, on a monthly plan, and they don't even have real customer service, what a troll
When half the comments in here are claiming its just a bot, it's more about dehumanization than yelling my dude.
Cool, cool.
I wasn't responding to those posts though.
Doesn't matter in the least, customer service reps will not give a single fuck about helping you if you treat them like that
Not sure how to tell you this, but they don’t give a fuck to being with.
Tell me you've never worked in call center without telling me you've never worked in a call center.
It's up there with never having worked retail or food service.