The best part is when you try to find the "Contact us" option, and when you finally do, they connect you to a "Chatbot" whose sole purpose is to prevent you from talking to an actual person who might be able to solve your problem.
this post was submitted on 13 Jan 2024
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The other day my wife called CVS trying to get her prescription filled at a different location. I listened to her for 10 minutes in an infinite loop of listening to an automated voice and hitting menu numbers. At about the time I thought she was about to murder someone I asked "would you like help!". She said annoyed "I don't know what you're going to do that I haven't, but sure". I proceeded to hit 0 every time it tried to talk and it took hitting 0 like 50 times before it let me talk to a real fucking person. It's insane just how hard it is to actually talk to real people anymore. I don't care if the person barely speaks English and I have to use Google translate to fix my problem, you're expensive AI isn't better.
The whole point isn't to make it better but to "handle" the call as cheaply as possible.
If you just hang up in frustration at an automated system that's one less call the call center has to take and that allows them to reduce the staff
lol Verizon Wireless support bot just hangs up on you if you do that
Yeah I’ve had a few of these things pull that shit. Like idk if I didn’t have a problem I need an actual person for I’d’ve use your fucking website
yea these companies are trash
scream obscenities at the voice prompt. i'm not kidding. idk if it's voice to text, or just recognizing extreme changes in volume but almost any time that I scream obscenities at the voice prompt it routes me to a human who can actually do what I need.
My wife was on a call with Vodafone a few days ago. I was finally able to get to a human and I think I know how. Just said stuff the chatbot could not recognize. Just gibberish. It shouldn't even be able to guess what you are trying to accomplish. After just a few tries it will redirect you to a human.
Speak klingon.
All fun and games, until the AI responds in fluent klingon
Gethuman.com helps.
Or, stuck in a loop that sends you back to the FAQ where the contact us link was
Can confirm. I edit for digital marketing, and it's all AI bullshit for SEO optimization.
search engine optimization optimization
Smh my head
Automated ATM Machine
I can access those with my PIN number.
Bring your cc-card!
A case of RAS Syndrome. Redundant Acronym Syndrome Syndrome.
AI optimizing away all the SEO guys. It's meta optimization.
I guarantee you there have to be advertisers writing FAQs that don't know what it stands for.
"Q: Why is our product the superior product?"
"A: Because we're the best and you should buy 50 of our widgets today! Call 1-800-WE-DONT-GET-IT"
It's weird because you'd think the FAQ was there to lighten the load
They don't need to lighten the load when you can't contact any real people to ask questions anyway. It's all handled by their useless chat bot now.
That's true. But the chat bot is basically the FAQ anyway lmao
People have been asking [rephrased search question]. In this article we will…
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I don’t remember what is what for I wanna say I was playing gta and my question ended me up on rockstar forums and someone had my exact problem word for word and the reply to this was go to the website which just linked a homepage
Again idr if it was rockstar and gta but oh my god the future is amazing
Edit: forgot to add the whole reason why I commented in the first place but I ofc hit no this reply wasn’t helpful and turns out so did like 800 people
It's pronounced fuck-you's