this post was submitted on 13 Jan 2024
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submitted 10 months ago* (last edited 10 months ago) by [email protected] to c/[email protected]
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[–] [email protected] 28 points 10 months ago

The whole point isn't to make it better but to "handle" the call as cheaply as possible.

If you just hang up in frustration at an automated system that's one less call the call center has to take and that allows them to reduce the staff