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You make a good point I didn’t think about! All that money into advertising that could have gone into the product or better avenues like paying your workers a better wage. And that feeds back into the last part of your comment, that if workers were paid and treated better, I think a lot more workers would take more pride in their work and encourage more customers through word of mouth.
I remember my ex and one other person recently telling me about going to Walmart and having employees explicitly tell customers they would never shop at the store they work for.
That’s crazy! All that money they waste on ads could’ve gone to the employees who would be less likely to trash the company and make them look horrible to shop at.
Versus a place like Costco where I can’t remember ever seeing an ad but treats their employees well enough that employees do encourage people to shop at their stores.