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this post was submitted on 28 Nov 2024
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No process at all can backfire badly. At a certain scale you need some processes for things to work. Especially if you want everyone to deliver the same quality and experience to the customer. The trick is to have just enough processes in place to not micromanage every damn thing.
Also writing down a process that has many parties working in tandem so that everyone is aware of who they receive something from and who they give that something to. Not micromanaging. Just keeping things flowing!