this post was submitted on 10 Jul 2023
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Self-checkout theft causing problems for retailers β€” and shoppers who despise receipt checks (www.cbc.ca)
submitted 11 months ago by [email protected] to c/[email protected]
136 comments fedilink hide all child comments
 

I started using grocery self-checkouts during COVID, but I've kept using them because there's rarely a line (and I'm a misanthrope). I'd probably go back to using regular human checkouts if I had to dig through all my crap to prove what I bought.

Having said that, I've noticed myself making mistakes. I've accidentally failed to scan an item, and I've accidentally entered incorrect codes for produce. When I notice, I fix them, but I've probably missed a few.

I guess the easiest answer is for grocery chains to reinvest some of those windfall profits and hire more cashiers.

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[–] [email protected] 80 points 11 months ago (4 children)

Ha! Not that I steal, but I don't care about supermarkets losing money from people stealing.

If they want their customers to know how to use the self-checkout machines better, they ought to pay them for training.

[–] [email protected] 17 points 11 months ago

Always making a big deal out of theft for pennies or dollars from individual customers .... but seldom highlighting the theft of thousands and millions by corporate heads at the top

[–] [email protected] 12 points 11 months ago

Ya anyone with an ounce of brain cells predicted that theft would be an issue with self-checkputs but stores were blindsided by the savings they saw with getting rid of cashiers.

[–] [email protected] 5 points 11 months ago

Also sometimes the machines a super finicky. It hasn't happened very recently for me, but the amount of times you need an employee to reset the machine or enter a code is too damn high.

[–] [email protected] 1 points 11 months ago

I steal, it's very convenient. Great way to save no groceries.