this post was submitted on 26 Sep 2023
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the more i am delving into things, the dell documentations are saying that the two really aren't compatible except for like an outdated version of ubuntu.... I never even thought about this, but looking back in time, I've tried many distros and the all have had some sort of internal issues that I couldn't figure out and had to wipe the disk and try a new one....

Considering it was a windows computer to begin with, is this causing problems with my Linux installations or is it more likely user error? Especially the firmware and driver side of things, as outlined in my prior post. Did Dell lock down their XPS laptops to basically only be compatible with Windows???? Im tired of distro hopping because of all the issues I have with other distros on my machine. I'm hoping you kind folks could help clear this up for me and offer insight? perhaps the bios needs some special configuring to help make Linux work as it should? Thanks

edit: whoops, I should clarify the exact model, I have an xps 13 9310 dell laptop

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[–] [email protected] 22 points 1 year ago* (last edited 1 year ago) (1 children)

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[–] [email protected] 3 points 1 year ago

thanks, good to know. I dont use bluetooth anyway, so not a problem

[–] [email protected] 17 points 1 year ago* (last edited 1 year ago) (1 children)

I have two XPS laptops that run the latest Ubuntu Linux flawlessly. Hell, that's why I bought them. They are literally sold with Linux preinstalled, why wouldn't they work?

I even get BIOS/firmware updates in GNOME Software!

[–] [email protected] 2 points 1 year ago (1 children)

dude how do you get firmware and driver updates via the gnome store???? I know I've seen it at least once in my life time, but it's been a long long time. I have the lvfs repo enabled, so idk what the heck is going on. and when you say they come pre-intalled with linux, is that an option you have to choose when purchsing the laptop?

[–] [email protected] 1 points 1 year ago

If comes from fwupd which I believe is installed by default on Ubuntu. The manufacturer needs to support it, of course. To get Linux preinstalled, you have to buy one of their "developer editions." They make them almost impossible to find on their website, but they're buried there somewhere.

[–] [email protected] 14 points 1 year ago (1 children)

The real problem is that certain XPS laptops like the 9500 had terrible design problems that dell tried to mask with software in linux. E.g., speaker balancing or high idle power draw. Other design atrocities such as unstable touchpads or improper grounding were initially blamed on linux even though the problem was hardware.

I got mine two years ago and I've regretted it since two weeks into it. But since my job bought it for me, I'm stuck with the POS. Do yourself a favor and stick with Thinkpad, or even better Framework.

[–] [email protected] 2 points 1 year ago (2 children)

yea i'm just about ready to invest in a new computer. the damn usb-c ports are so unreliable too after years of wear and tear. things disconnect just by the slightest shift in cable.

[–] [email protected] 2 points 1 year ago

That's also true! I'm really disappointed in what the XPS line became after 2020. :(

[–] [email protected] 1 points 1 year ago

Are you sure the ports aren't dirty? That's often/always the case with faulty USB-C ports

[–] [email protected] 11 points 1 year ago* (last edited 1 year ago) (1 children)

I've owned 3 of different generations. The first had a broadcom chipset, which gave me occasional trouble. The most recent, ca 2020, was rock solid and worked without issue under Arch. All hardware worked flawlessly. Currently runing Artix on it, and the challenges I'm finding have less to do with the XPS/Linux combo, and more with Artix.

Go ahead; it'll work fine.

Edit: fixed typos

[–] [email protected] 1 points 1 year ago
[–] eager_eagle 8 points 1 year ago* (last edited 1 year ago) (1 children)

Yes, I use one daily. The fingerprint reader of my model doesn't have the right drivers, but the rest is fine. Bluetooth works on mine, but might be dependent on the exact XPS model

[–] riotrick 1 points 1 year ago

Yes, the fingerprint reader on the 13 plus (9320) works fine.

[–] AFLYINTOASTER 7 points 1 year ago (3 children)
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[–] maggoats 6 points 1 year ago (1 children)

Got an XPS 13 9350, works fine, bluetooth and all, though I upgraded Ubuntu and the kernel and the integrated webcam hasn't worked since, which I still don't really understand.

[–] [email protected] 1 points 1 year ago

I had the same experience with my Latitude 9430. Apparently, Dell doesn't even maintain any model specific PPAs for Ubuntu 22.04 like they do for other models. "Linux compatible" apparently was only valid for this model and Ubuntu 20.04...

[–] Syrup 6 points 1 year ago

Dell provides XPS laptop with Ubuntu on it. It works great and Ubuntu can be replaced with other distro ( I did successfully tested Mint and now Debian 11)

[–] AbidanYre 5 points 1 year ago

I've used debian without any issues on a couple XPS laptops, though the current one is admittedly a few years old at this point.

[–] [email protected] 5 points 1 year ago (1 children)

I've been using a Dell XPS L502X with fedora since it was delivered 10/8/2011. No real problems, but I recently moved to voidlinux and almost doubled my battery life. Dell put quite a lot of time into supporting linux.

[–] [email protected] 1 points 1 year ago

Void is probably my favourite rolling release distro. I ran it for 2 years on my old PC and had very few problems.

[–] [email protected] 5 points 1 year ago (1 children)

I support only Dell XPS 13/15 inch laptops at work exclusively with Fedora Linux, 99% of things work; occasional issues with things like the fingerprint sensor which is better supported in Ubuntu (it's a usb based goodix fingerprint sensor). The latest 15 inch has some issues with sound being quiet but over amplification solves this with some fidelity loss which isn't a problem for normal alet type noises.

Iirc your model (we had one of) works more or less flawless out of the box.

[–] [email protected] 1 points 1 year ago

I have a hunch that the lvfs and updmgr setup is wrong. I just never receive any updates using those methods even though eveything appears to be configured correctly. I even looked at the firmware update history via fwupdmgr and it says there is no history, so pretty much I never received an update via that system. idk

[–] riotrick 4 points 1 year ago* (last edited 1 year ago) (1 children)

I have a 13 plus (9320). Everything works in any distro, except for the webcam. Dell provides drivers for it for ubuntu 20.04 and 22.04, and only for the default kernels it comes with. You can also get it working on arch.

Work is being done on these alder lake webcams, but there still is no support for them in the kernel at the moment.

I run mine in ubuntu with a newer kernel. And use my phone with droidcam as a webcam as a work-a-round. The newer kernels run better for battery life etc. I still have the default kernel installed, so I can reboot and use that, when I really need the built in cam.

[–] [email protected] 1 points 1 year ago (2 children)

so with these laptops, basically the only linux option is ubuntu based distros for firmware/driver updates?

[–] [email protected] 1 points 1 year ago

I must either be way over thinking things or my fwupd is wrong. I've actually seen errors that fwupdmgr was not working. Maybe it has to with my firewall? Idk

[–] riotrick 1 points 1 year ago

That's only for the webcam. Arch has working drivers for it as well. And in the end this is only temporary, until Intel gets drivers for these webcams in the kernel source. Work is being done on them, so it's a matter of time.

[–] torvusbogpod 4 points 1 year ago

I have a 9510 that I use in my capacity as a MSSQL developer. Works great, except the touchpad randomly becomes laggy and sluggish. The solution is just to take your hand off the touchpad for 15 seconds, or just use a mouse, which doesn't have a problem.

[–] bia 3 points 1 year ago

I sure hope so . I have a new XPS 13 9315 on the way!

I've been running a 2019 XPS 13 on Debian without any major issues, just sleep that has high battery drain. But I think that's a common issue.

[–] [email protected] 3 points 1 year ago (1 children)

I remember only being able to run Manjaro on my Inspiron 15 7559 (i tried ubuntu, debian and a few others, couldn't get them to boot even in live environment)

Maybe try that. Manjaro gets a lot of hate but it saved me that time.

[–] [email protected] 1 points 1 year ago

hey man, i like manjaro, not sure why there's so much hate....

[–] [email protected] 3 points 1 year ago* (last edited 1 year ago)

currently typing on my Dell Precision with a Bluetooth mouse, Bluetooth headset, and discrete NVIDIA graphics. This Precision replaced my XPS where I used the same install of Manjaro.

[–] xe3 3 points 1 year ago (1 children)

With the exception of a fingerprint reader (which does not have a working Linux driver) I have had an exceptional experience over the last 5 years with Linux (Both Fedora, Ubuntu Gnome and Ubuntu Budgie) and a Dell XPS 9380

[–] [email protected] 1 points 1 year ago

Ok great to hear, thanks!

[–] hperrin 3 points 1 year ago* (last edited 1 year ago) (1 children)

I don't buy Dell laptops anymore because of how poorly the hardware they choose works with Linux. I swear they'll literally look for the one wifi chipset that doesn't work on Linux when they're building they're laptops.

(I've had three different XPS laptops, each with unique hardware incompatibilities under Linux. I now have an Acer, an MSI, and a Chuwi, and all work 100%.)

[–] sysadmin420 4 points 1 year ago (3 children)

Lenovos have been great as well, if you don't count the fingerprint reader incompatiblity

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[–] [email protected] 2 points 1 year ago* (last edited 1 year ago) (1 children)

I use OpenSUSE Tumbleweed on an XPS 13 9360 with an 8th-gen i7. No problems at all, and it runs much faster and cooler than it ever did under Windows. As far as I can tell everything works, including trackpad, touchscreen, wifi and Bluetooth. (This is under X11; under Wayland the trackpad doesn't work properly and the scaling is all off.) This one doesn't have a fingerprint reader though.

[–] [email protected] 2 points 1 year ago
[–] [email protected] 2 points 1 year ago* (last edited 1 year ago) (1 children)

I've found it works flawlessly on mine, with a minor caveat that the fingerprint sensor doesn't work (some Dell models do, just not the one I got). I'm using Arch Linux on a 9310 2-in-1.

I suggest checking the Arch Wiki The wiki has compatibility notes for many XPS laptops on what works, what doesn't, and what workarounds may be available. If you're not planning on using Arch, your distro of choice may have a wiki with that info too.

[–] [email protected] 1 points 1 year ago

well damn, thats good to know. I shall give it a look

[–] [email protected] 2 points 1 year ago (1 children)

Daily drive a 9500 on latest Fedora. Only thing that doesn’t work is the fingerprint scanner and honestly I don’t care in the slightest.

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[–] [email protected] 2 points 1 year ago

9520, everything works but the trackpad sometimes has terrible lag. It's a common issue, some also report it on Windows. Don't care enough to ask IT to replace it.

[–] [email protected] 2 points 1 year ago

My XPS 9310 2 in 1 works great with Fedora. Literally the only hardware that didn't work after install was the fingerprint scanner. Everything else seems perfect. It even recognizes when the laptop is folded into a tablet and provides the virtual keyboard and does auto rotate.

[–] MasterBlaster 1 points 1 year ago

I have the same model, and the only thing I have trouble with is sleep mode, which might be more due to Wayland than Linux.

I use Ubuntu, which is the officially supported distro. Dell updates Linux drivers for their components, and is one of the few manufacturers that has certified Linux compatible laptops (only certain models are certified) and they will sell those models with Ubuntu installed.

There is one other problem I have. The Dell docking station I have, which is at least four years old, does not always activate monitors quickly or come back at all when coming out of hibernation. It works through display link drivers.