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Just bought a Ryanair ticket (feddit.it)
submitted 1 year ago* (last edited 1 year ago) by [email protected] to c/[email protected]
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Hello there!

Edit: I'm sure this post belongs in [email protected] because this post's concern is with shilling facial recognition, promising benefits for it and overall describing it like the only sane option - "you wouldn't want to stay in line for an hour, now, would you?".

Just bought a Ryanair ticket that was, like, 17 euros. I saw that price and said "Wow! That's like going to a movie but the movie is Slovakia!". Bought the ticket, then received a looooot of spam, among which there was a letter saying that, since I bought from a third-party, I need to verify my identity first. On top there were 2 nice looking buttons that said "Verify Now" and above them there were two ways of verifying my identity enclosed in a nice frame. The first one would only take me 2 minutes and cost only 0.59 cents, and would utilize facial recognition technology,

Uses facial recognition technology. Verify in approx. 2 minutes. Requires a copy of the passenger's identification documentation and a device with a camera.

the other one didn't look so appetizing, because it might have taken up to 7 days (I'd be leaving in 4), it would have no cost (for free) and would use no facial recognition technology, hence the 7 day wait

Verifies the passenger's signature. Verify within 7 days. Requires a copy of the passenger's identification documentation and a device with a camera.

Following the two ways there was a third way, which was in no way highlighted as the first two, and it said that if I wanted, I could go there myself and hand them my passport, but they explicitly dissuade me from doing so because "it would imply a payment of a check-in fee"

Passengers who do not avail of Express Verification or Standard Verification to verify their bookings can verify at the Ryanair ticket desk up to 60 minutes before departure.

However, we do not recommend this option as an airport check-in fee will apply (please see our Table of Fees).

The facial recognition way sounded like an angel's voice among the devil's screams, when compared to the other two. It was presented almost like "an offer JUST for you", like "Look. I normally don't do this, but since you're such a nice guy...". I obviously discarded the facial-recognition way as soon as I read "facial recognition", but also because they so strongly suggested against me paying 55 euros (I called and asked) to them. Now, if the 55 euros are going to Ryanair, it sounds so unreasonable for them to almost refuse taking my money [However, we do not recommend this option as an airport check-in fee will apply (please see our Table of Fees).]. Who doesn't want an extra 55 from each old person that buys their ticket? I would, however, understand if that 55 were to go entirely to the airport, not Ryanair, but I don't think that's how it works (correct me if I'm wrong). It seemed like they wanted to own my face more than my 55 euros, so it must be that they would earn much more from my face than from my wallet. I don't want to allow that. I assume that, when applying to the facial recognition option, I would need to accept a specific ToS allowing them to store and sell my pretty little face around. I can't allow that. I also understand that this is a low-cost flight and they need to reach a certain earning with alternative methods (i.e. selling my face to third-party and whatnot), but since they allow to pay for the ticket AND the 55 for the check-in then that sum must cover the whole thing and it must be the non-low-cost full price. Why then would I sell you my face allowing you to use me to make much more money than you should? For the commodity of doing the verification from my couch in 2 minutes? That's not enough for me to sell myself, and neither should it be for anyone else (who has some, if not pride, then self-respect).

The whole picture looks a bit manipulative to me and I'd rather waste the money I spent on the two-way ticket and airbnb, stay home and never have anything to do with Ryanair.

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[–] [email protected] 72 points 1 year ago (1 children)

"None of your business" (NOYB) is already on it and complained to the data protection authorities.

For context - NOYB is the organization with Max Schrems, the guy who is constantly fighting Meta (and slowly winning)

[–] [email protected] 7 points 1 year ago

Thank you. I'll take a look at it, seems like a heartwarming movement

[–] [email protected] 51 points 1 year ago (7 children)

So besides all the (justified) Ryanair hate here... 3rd party ticket resellers are also scum and you should never use them.

I haven't bought a Ryanair ticket in a while, but on their own website it is AFAIK "just" the usual dark pattern trying to upsell you BS you don't need.

[–] [email protected] 12 points 1 year ago (1 children)

I wouldn't have bought it from a third-party, my not-so-tech-savvy wife did. Thanks for the warning though

[–] [email protected] 5 points 1 year ago

yeah man thats nuts.. satanic black magic- sick shit!

honestly you could have just gone to the ryanair website and gotten another ticket for 17 and not done any of this

[–] [email protected] 3 points 1 year ago

I don't think it's necessarily a third-party reseller thing. I bought tickets a few days ago literally from their app, only to get the same email that said I needed to 'verify my identity' because I bought the tickets for an 'unauthorized third-party reseller'.

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[–] elbarto777 51 points 1 year ago* (last edited 1 year ago) (3 children)

So the trip is not 17 euros, but 72 euros without ~~gracias~~ face recognition. Quite deceiving!

Edit: lol I meant face, not gracias 😆

[–] [email protected] 11 points 1 year ago

Granted, they weren't going to Spain so it wasn't quite as big a deal.

[–] [email protected] 3 points 1 year ago

Trying to push it as standard seems like it

[–] [email protected] 1 points 1 year ago

Low-cost entry point products (including low-cost airline tickets) will be at the forefront of corporate bullshittery and privacy concerns for a long time.

Thanks to OP for pointing this one out. The best we can do is hope for good awareness and changes coming from that (and obviously, for those with the means for bigger changes, please speak up).

[–] [email protected] 23 points 1 year ago* (last edited 1 year ago) (3 children)

You get what you pay for.

Sorry OP, but as someone who worked in the industry, I have run out of sympathy with people who fly ryanair.

It's not like it's a state secret that they're scum.

[–] [email protected] 10 points 1 year ago (2 children)

You get what you pay for.

Yuck

There's no law stating cheap stuff has to be shit, it's just an assumption based on market ideology

No one's twisting RyanAir's arm to be dickheads

[–] [email protected] 6 points 1 year ago (1 children)

If it's that cheap, though, it just has to be shit. It's just not realistic, otherwise

[–] [email protected] 3 points 1 year ago (1 children)

Again, that's just market ideology speaking

[–] Aceticon 4 points 1 year ago (1 children)

It's Mathematics, specifically Statistics.

There is also a natural human psychological factor - demonstrated by Behavioural Economists with actual experiments - of when facing with multiple choices one is unfamiliar with presuming that the cheapest has some problem and going for the 2nd cheapest.

There is a lot of Free Market ideology shit, but this specific element actually goes against it (as in, it's the opposite of how the homo economicus model behaves).

If you're going to throw that stuff around at least inform yourself rather than parrot it as a mindless slogan.

[–] [email protected] 2 points 1 year ago* (last edited 1 year ago) (3 children)

when facing with multiple choices one is unfamiliar with presuming that the cheapest has some problem and going for the 2nd cheapest.

presuming

If there was a study that proved all cheaper items were actually inferior, it would prove the presumption correct. But this study does not prove that.

It only proves what I said - that people presume cheaper items are worse.

EDIT: I'm not saying cheaper items aren't often worse. They often are. But it is not a general rule. Many more expensive items have inflated prices, leaving room beneath them for more honestly priced items of similar quality.

[–] Aceticon 2 points 1 year ago (1 children)

They're 2 different things:

Exceptionally cheaper items are often inferior.

However there is also an irrational human behaviour of expecting the cheapest item (even just slightly so) in a range of otherwise similar choices to be inferior.

Whilst the first situation does have a Statistical backing (in that the so-called "too good to be true" situations more often than not are indeed so), the second - which is a much more general cognitive shortcut around pricing - does not (as you pointed out) have any real Statistical backing.

[–] [email protected] 1 points 1 year ago

The first feeds the second. It's the same mechanism as stereotyping.

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[–] [email protected] 6 points 1 year ago

Now me and everyone who I ranted to know it. I never had anything to do with Ryanair or airplanes in general before

[–] twistypencil 3 points 1 year ago (1 children)

The problem is... I've now placed Lufthansa on my scum list after two terrible customer service experiences with their idiotic policies. And I paid way more than I would have with Ryanair

[–] [email protected] 7 points 1 year ago

Try Air France, they are seriously good.

Went to Denmark, no luggage (only cabin), got an email the day before leaving saying there were place so I could have a check-in luggage for free.

They'll let you take an earlier plane if there is room.

No cabin luggage BS.

And they serve a little "meal" even on shorter flights.

That's my experience anyway.

[–] FancyLadSnacks 23 points 1 year ago (2 children)

Wouldn't this be illegal as there seemed to by mandatory additional fees that were not disclosed as you purchased the ticket?

[–] [email protected] 8 points 1 year ago (1 children)

They aren't mandatory as there is a free option

[–] [email protected] 2 points 1 year ago

I agree, but since there also is paid option as well, they should have specified it. Found out about the extra fee only when called the call-center when the ticket was bought.

[–] [email protected] 3 points 1 year ago

It was probably specified somewhere in a hidden directory like "/.ohandbytheway/whyyouarenotgoindtosleepwithaaslovakianprostitute.txt", not indexed in the website

[–] andallthat 17 points 1 year ago* (last edited 1 year ago) (1 children)

RyanAir is (in)famous for this type of shit. E-tickets are used everywhere, but RyanAir forces you to have your ticket printed on paper or on their own mobile app. If you don't, you'll pay 20+ Euros for the employee at the check-in to print it for you. I think these ludicrous fees are meant more as "fines" than revenue.

Whether you like RyanAir or not (and I don't like them much), they are good at keeping their prices low by cramming as many people as they can on each flight as quickly as possible. This means disincentivizing anything that can waste them a few seconds per passenger, be it additional baggage (the base ticket now has no baggage at all, except for a small bag or backpack that can be placed under the seat) or, I guess, checking someone's identity at check-in.

[–] [email protected] 3 points 1 year ago (1 children)

Nice! My permit to stay in my home country (I'm an immigrant) expires the day after I fly back, so if they don't allow me on board exactly when I booked - I'm not going back home and staying in Slovakia 👽

[–] andallthat 3 points 1 year ago (1 children)

Well in terms of certainty of flying, RyanAir is not worse than other companies. If anything they are a bit better, as I don't think they overbook flights like other companies do and (by generally flying to secondary airports) they tend to be less affected by delays/congestion. I wish you good luck with your flight!

[–] mahony 1 points 1 year ago

I find ryanair much more reliable than say Wizzair, who seems to be late everytime I use them, sometimes even hours. I think Ryanair strategy is to sell you a 20 euro ticket, and then get more money out of you by all kinds of moves. So if you have a bit of experience you can fly cheaply, if not, you will learn and pay more.

[–] [email protected] 10 points 1 year ago* (last edited 1 year ago) (2 children)

When you go to check in online, I bet you can just put your passport number in the web form and that should be fine. I also seriously doubt they are going to charge you to show your passport at the ticket desk, but I haven't flown Ryanair recently so who knows.

[–] [email protected] 2 points 1 year ago

won't work, if you buy over a reseller.

[–] lucasban 7 points 1 year ago (1 children)

So did you read the ToS? I’m assuming GDPR would prevent selling such data without consent.

[–] whatwhatwhatwhat 12 points 1 year ago

Unfortunately, GDPR doesn’t prevent such things. It just punishes violators (if they get caught).

[–] dojan 7 points 1 year ago (5 children)

When I visited the US back in 2019 there were these facial recognition stations that compared your face with your passport. I think that was in England but I’m not sure.

They fucking sucked. Absolutely useless. Privacy concerns aside, they just didn’t work. Apparently I’m not me.

[–] cynar 6 points 1 year ago

I'm UK based, and fly semi regularly. Those booths are great, at least for me. They've not failed for me so far. They also seem to be at least 90% effective, which speeds things up vastly. Your passport needs to have the biometric features available however. A lot of people get confused when their passport lacks them.

[–] twistypencil 2 points 1 year ago

I always just refuse them. The flight people are in a hurry and don't want to argue when you say can't a human do this faster?

[–] [email protected] 2 points 1 year ago

A terrorist for sure

[–] [email protected] 2 points 1 year ago* (last edited 1 year ago)

I was travelling within EU(from EU country, to another EU country) and in the layover airport, i was forced to go through facial recognition/passport check. This has happened only once and i think it was in France(CDG) or maybe Germany. And if i werent an EU citizen, i would literally have to go through a manual passport check, with long lines.

To be fair, i rarely go through CDG and i never have any issues with german layover airports(which i have used dozens of times), which is why i think it was CDG.

[–] [email protected] 1 points 1 year ago

There are counters and automated terminals in UK passport control, I've never had much issue with the automated ones. The queue builds up for the manual checking counters pretty easily.

[–] mea_rah 6 points 1 year ago (3 children)

I think this is just Ryanair trying to discourage 3rd party ticket sales more than anything else. They have always been very hostile towards that option. Of you want to fly Ryanair, buy directly from them, from my experience the prices are the same anyways and there's no face id required.

As for the €55 airport check-in fee, that definitely goes to Ryanair. They are just famous for trying to extract as much money post-sale as possible. It has nothing to do with the identification, it's just Ryanair not having free check-in on airport. I don't think your face has €55 value to them, it's the other way around. Using the airport check-in is kind of last resort option (for example when you didn't do the online check-in on time) and they know that customer would be in desperate enough situation to pay that much to fly.

[–] [email protected] 5 points 1 year ago* (last edited 1 year ago) (2 children)

This can happen for tickets booked through Ryanair website too. I was recently asked to do it and I don't use 3rd party booking websites.

[–] mea_rah 2 points 1 year ago* (last edited 1 year ago)

Interesting. I wonder what were the circumstances. The wording on their page is quite vague as for when they'd might require this identification:

Where a booking appears to have been made through a third-party travel agent who has no commercial relationship with Ryanair

I generally avoid Ryanair where I can, but I flew with them many times before and never had this issue. They were one of the first airlines I encountered that required login to purchase tickets, so this is all in line with their behavior.

[–] [email protected] 1 points 1 year ago

They are like a monkey with an automatic weapon that they can use to do stuff to others, but they're not yet sure how and when they are gonna do it

[–] [email protected] 1 points 1 year ago

If I actually decide to go, I think I'll pay that 55, so that they can have them until they spend them on doritos the following day, but letting them have my face would make them money even the next day and the day after that. Does that sound reasonable? A 55 for me, in this case, is a payment for intel (albeit an undesired one), like in hitman: blood money, to know who is the enemy and who is the friend

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[–] [email protected] 6 points 1 year ago

Noted 👍

[–] mahony 2 points 1 year ago (1 children)

I recently bought a ticket. I check flights through 3rd party (kiwi) but always buy directly (dont feel like uploading my ID to some website) and it did not ask for anything. I think this is the way they fight the resellers? They check your identity before boarding so what is the point?

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