this post was submitted on 09 Oct 2024
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(page 3) 50 comments
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[–] [email protected] 1 points 6 days ago

The closest Walmart to me has about a dozen or so self checkout tills and there is usually a line of 20 people waiting to get to them. There's 3 cashiers that are there to badge the machines when they need to check ID for alcohol or override the machine if you double scan an item. I love self checkouts in other stores but Walmart has always been infuriating.

[–] [email protected] 186 points 1 week ago (12 children)

The Boomers are right sometimes, like about keeping email.

[–] [email protected] 1 points 6 days ago (2 children)

keeping emai

Please explain

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[–] TheTechnician27 86 points 1 week ago

Yeah, this response is a rare boomer W.

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[–] [email protected] 135 points 1 week ago (10 children)

I've never understood the people who seem to not get that some people actually don't mind scanning their stuff and putting it in bags, and insist that that's the line between what the customer does and the employee. They also used to carry your groceries to the car for you, and you can also get them to pick everything up, bag it and bring it to your car or house. It's not like the checkout process is the special part that can't change.

Yeah, they want to save money by having fewer people get more customers checked out faster. I don't really care since the part I like, getting finished at the store, happens faster.

[–] GreenKnight23 107 points 1 week ago (6 children)

I don't have a problem with self-check. I use it most the time because I usually have < 10 items.

I DO have a problem with only self-check lanes being open or only ONE regular clerk check lane open. both of which happen at walfart.

I know this because I used to work there and policy was to hire floor associates that can run a register so the store won't need to pay for cashiers just standing around.

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[–] toynbee 32 points 1 week ago (7 children)

I love self checkout. Conversation with strangers is difficult, slow and often not fun. Separating that aspect from checking out is the best customer service a lot of stores offer.

Some stores near me are removing or disabling self checkout. Apparently this better serves the customer. Can't quite see how taking away options improves things, but ...

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[–] RememberTheApollo_ 84 points 1 week ago (8 children)

My parents refused to use the self-checkout because “They take people’s jobs.”

They were hardcore republicans perfectly happy to make sure those jobs got paid shit.

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[–] A_Random_Idiot 75 points 1 week ago (44 children)

I mean, walmart could easily fix that by having fucking cashiers.

At the walmart I go to they put in like 60 self checkouts and have, maybe, one cashier running at a time.

I don't mind self checkout as a concept. Its fine if you are just buying a couple things, or something you might be personally embarassing for you.. but they are not a replacement for cashiers.

Cashiers and belts are needed to handle bigger purchases like monthly groceries and shit.

Unless you are gonna take 25% off my bill for labor savings, I am not going to take my monthly shopping through a self checkout. I had to once when I had no choice, and I'll never do it again.

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[–] Aceticon 59 points 1 week ago (6 children)

Not wanting to do free work for a company (they don't even give you a discount if you use self-service) is being a boomer?

That's the first time I've seen the word "boomer" on the opposite side of the word "sucker".

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[–] [email protected] 41 points 1 week ago (12 children)

Recently had a support call with a woman who was complaining about our 2 factor authentication system because she could only access one web page at a time. When I asked her if she couldn't just open a new tab, she said she was too old to learn how computers work and couldn't do that. She went on to claim that there's a lot of people at her level of ineptitude, and that we shouldn't have implemented 2fa because "most people don't have multiple monitors."

It was so, so hard not to throw out an OK Boomer as they proudly lectured me on the depths of their ignorance.

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[–] TriflingToad 40 points 1 week ago* (last edited 1 week ago) (8 children)

They also don't schedule enough employees to keep the lines running quickly, they only have 2-3 lanes open most of the time when it's busy as having another line is 2x $13-15 an hour for a bagger and a cashier. This gets people to either go to self checkout or wait forever. Naturally most people go through self checkout, which they'll probably use as an excuse to make more self checkouts.
(talking about the store I work at specifically, which isn't a Walmart, but I assume Walmart does the same)

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[–] AgentGrimstone 37 points 1 week ago (1 children)

I'd rather "work" than wait behind people with 100+ items. I can be out the door in 2 minutes.

[–] [email protected] 44 points 1 week ago (18 children)

even faster if u skip some items from being scanned

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[–] leadore 36 points 1 week ago* (last edited 1 week ago) (45 children)

So this is pro-self checkout? Why would you be pro self checkout? Besides the extra time and effort for the customer to check out if they have more than a couple items, I recently read an article saying that even for the companies they haven't worked out: besides the problems and delays they cause where they have to provide employee assistance anyway ("Unexpected item in bag", etc), they've lost more to theft and are having to spend more money on adding more anti-theft tech, etc. One company they interviewed is phasing them out.

(edit after reading some comments) The article also talked about people getting in trouble for accidentally not getting something scanned.

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[–] psycho_driver 33 points 1 week ago (8 children)

I'm on Team Boomer on this one.

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[–] [email protected] 31 points 1 week ago (1 children)

Someone needs to write "Ok, Boomer" on this notice.

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