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If anyone else is wondering this is specifically for staff. For some reason I looked at the headline and thought it was related to customers.
I was a Rogers customer years ago. They treated their customers like an inconvenience. I would go without rather than ever use Rogers again.
Apparently, they treat their staff the same way...
That is no surprise.
Ya they do just like any other company they only care about the agents making sales, who cares how messed up your account is long as they get a sale.
Plus your just a number to them they don’t care. I know this from my good friend telling me when they worked there as recent as 2 months ago
More specifically for management and above.
It says front line staff and technicians are not part of this.