Lemmy.world Support

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Lemmy.world Support

Welcome to the official Lemmy.world Support community! Post your issues or questions about Lemmy.world here.

This community is for issues related to the Lemmy World instance only. For Lemmy software requests or bug reports, please go to the Lemmy github page.

This community is subject to the rules defined here for lemmy.world.

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You can also DM https://lemmy.world/u/lwreport or email [email protected] (PGP Supported) if you need to reach our directly to the admin team.

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founded 1 year ago

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Locked out of account due to 2FA (self.support)

submitted 1 year ago by Tuesdays to c/support

6 comments fedilink hide all child comments

My main account is requesting a 2FA token upon login. I enabled 2FA authentication, but was never able to complete the process due to loading/response/timeout issues with lemmy.world.

There doesn't appear to be any way to disable 2FA or recover my account. Any help would be greatly appreciated. Thank you.

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[–] SportingChap 2 points 1 year ago (2 children)

I had the same problem and was able to get around the lockout by simply clicking the “forgot password” link on the login page and resetting my password via the email link. After that, I immediately went into my account settings and removed 2FA. I honestly can’t believe it worked.

[–] antik 1 points 1 year ago

If this doesn't solve it please send an email to [email protected] so a support ticket is created.

[–] [email protected] 1 points 1 year ago* (last edited 1 year ago) (1 children)

Was not able to get this to work yesterday, currently waiting to hear back from the support email.

Posting this from a back up account.

[–] GhostlyPixel 1 points 1 year ago

Just tried it again today, and it works. Yaaaayyy security vulnerabilities haha