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This definitely sounds like an issue that should be worked on from the other end, but you gotta do what you gotta do.
I'm guessing you're using Edge og the new computer? What browser did you use on the old one? This setup sounds legacy enough that you may want to try opening the file in IE mode.
Edge can also do right click > smart copy, I'm not 100% sure what that entails, but it's also worth a shot.
Other end as in the application support? I've tried and they're blaming it on Microsoft.
To be clear, the system I use to service customers for my small business is proprietary but exports to HTML code which is then pasted into Word for the invoice and customer information package. I didn't design this but it is what the industry uses.
So essentially, it doesn't touch any browser.
But it is essentially the same applications (including edge, Chrome and Firefox) to my old computer and it's the only reason I've retained office 2013. It's to keep the same work flow and stop these issues.
But motherboard is slowly dying I think as having issues with hdmi connection and usbs.
Yeah you know your on your own when the vendor shifts the blame to Microsoft.
I'm not sure anyone would be able to text-only help you here, I'd recommend you hire a local "computer guy" to take a look at it. The solution is likely pretty straightforward but without actually seeing it in front of me any suggestions are just a shot in the dark.
You said that it "exports a document in a HTML format that you paste into Word" - so how exactly are you pasting it? How are you opening the HTML file, if not in a browser?
Also, why does it have to be Word, why not convert it to a PDF, afterall if it's an invoice that you're generating then PDFs make more sense.
You bought a computer for work an now a needed workflow doesn't work as expected? That sounds like a problem that your workplace should fix, right after they get you the computer you need to do your job.
But you should probably check page settings, resolution, DPI, installed fonts and whether you're still using the same browser as on the old laptop.
I run my own small business. Tech support for the application needed for this service industry isn't that helpful and I'm hoping some experts can assist. Microsoft support is non existant as well.
The tools are relatively simple and it's setting out a invoice with information pack to a client.
All the systems and programs as essentially identical and is the reason why I'm sticking to office 2013. It was to retain consistency for this work flow.
That makes it a little more difficult. Sorry if I sounded like a jerk.