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New Computer - pasting html export into word (self.techsupport)

submitted 1 year ago by lamchopsingalong to c/techsupport

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I just bought a new laptop and installed all my usual programs on it including office 2013.Its a Windows 11 laptop.

My work has a system that exports a document in a HTML format that you paste into Word. It's pre-formatted with tables, graphics and my business headers and logo.

On my old laptop, the HTML table fits into the full width of the word document automatically and doesn't require any adjustment.

In the new laptop, the format somehow gets skewed and forces the tables and rows to only 3/4 width of the available page.

I've tried a lot of things to resolve this including double checking system export settings, page margins, document templates, paste special options, importing document templates from the old laptop and etc.

Nothing resolves it and it's fixed to the 3/4 page. I can manually adjudt the table and row sizes, but it becomes quite a significant editing exercise as it's multiple rows and tables, which means I can't just highlight it all and adjust it all at the same time.

Any ideas on what could be causing this would be greatly appreciated.

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[–] code 2 points 1 year ago (1 children)

This definitely sounds like an issue that should be worked on from the other end, but you gotta do what you gotta do.

I'm guessing you're using Edge og the new computer? What browser did you use on the old one? This setup sounds legacy enough that you may want to try opening the file in IE mode.

Edge can also do right click > smart copy, I'm not 100% sure what that entails, but it's also worth a shot.

[–] lamchopsingalong 1 points 1 year ago* (last edited 1 year ago) (2 children)

Other end as in the application support? I've tried and they're blaming it on Microsoft.

To be clear, the system I use to service customers for my small business is proprietary but exports to HTML code which is then pasted into Word for the invoice and customer information package. I didn't design this but it is what the industry uses.

So essentially, it doesn't touch any browser.

But it is essentially the same applications (including edge, Chrome and Firefox) to my old computer and it's the only reason I've retained office 2013. It's to keep the same work flow and stop these issues.

But motherboard is slowly dying I think as having issues with hdmi connection and usbs.

[–] code 2 points 1 year ago* (last edited 1 year ago)

Yeah you know your on your own when the vendor shifts the blame to Microsoft.

I'm not sure anyone would be able to text-only help you here, I'd recommend you hire a local "computer guy" to take a look at it. The solution is likely pretty straightforward but without actually seeing it in front of me any suggestions are just a shot in the dark.

[–] [email protected] 1 points 1 year ago* (last edited 1 year ago)

You said that it "exports a document in a HTML format that you paste into Word" - so how exactly are you pasting it? How are you opening the HTML file, if not in a browser?

Also, why does it have to be Word, why not convert it to a PDF, afterall if it's an invoice that you're generating then PDFs make more sense.