Tough week for logitech. First the controller and now this
this post was submitted on 23 Jun 2023
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Mildly Infuriating
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Maybe they'll honor the warranty for that one if the Coast Guard manages to recover it
Theyβll probably make up some crap about βwater damageβ
I am definitely going to hell.
I am fine with this knowledge.
I feel terrible for laughing. Good gracious.
Damn dude the CEO of logitech was on that mic
If it's really a known issue and Logitech is hiding being a warranty policy then buy a new one, swap it, and return it as defective. Let Logitech reimburse the store for the defect and get your headset replaced.
They won't accept a receipt from eBay, as eBay's not a licensed reseller, and they consider the new, in box item "second hand."
TBF, this should be a given. Assume anything you buy on ebay has no warranty, even if new-in-box. They should still fix it, imo, given it's a known problem but I'm not surprised by them not accepting their receipt and trying to save money where they can.
ungrokable's advice is probably your best option.
Oh... that's actually brilliant. π€
Won't click reddit link to see but tear it apart if it won't get warrantied, what do you have to lose?
And don't buy "new" shit from ebay. I hate what amazon does but you do have a record of who you bought it from and usually the lowest price on something like this.
There are other options besides ebay and Amazon. Like OP is finding, getting a warranty claim from an ebay purchase is unlikely, and Amazon are straight up evil. But these aren't your only options
True, but sadly that headset is $60 at Amazon right now versus 80-95 everywhere else based on a quick search.
Some stores will do price matching with Amazon. Especially the bigger retailers trying to compete with Amazon. I haven't tried to go through the price matching process so maybe it's a pain in the ass, but it's available.
Yeah, thinking of trying to resolder it.
The price was like $20 less on Ebay, and it shipped about a month sooner.
To Logitech, you might as well have bought your headset hot off the back of a pickup truck. They have no verification that you didn't.
Ah yes, I must've used ChatGPT to generate the photos of it being sold in a sealed box. And the ebay account listing. And the receipt.
For a split second I thought this was a joke about the Titan submarine.
Dude, same. It's getting some pretty bad reviews too!
That's crazy, I've had them fix shit no questions asked before. I guess their customer service isn't what it used to be.
I have a webcam and mouse from them as well. Was becoming quite a fanboy before this.
I've had two experiences with their warranty and both were seamless. Mind you both were bought from authorized resellers, but I don't recall if I had a receipt.
That's weird. I had a g604 mouse that one of the side buttons fell off and I'd bought it from amazon a little over 2 years ago. Rep asked me for the serial and not receipt and basically replaced it as soon as he saw pictures of it. Maybe you got a rep that's a dick. Try again?
Could be that you mentioned verbally you got it from Amazon, but you were never asked to prove it? Could be that Logitechβs policy is not to serve EBay sellers, but they donβt necessarily always go full steps for proof.
Even with receipt/proof of purchase from a retailer (Best Buy) in my case, they are reluctant to warranty items. I found this out with some speakers I had issues with (power light failure). I did manage to get a replacement, but it wasn't without a lot of back and forth and persistence.
if you live in the EU you have 2 years of warranty. however, in the second year shifts you, the consumer, has to prove that the problems with the product is due to a fault during manufacturing.
if you are experiencing a problem that is a known problem this part is quite easy.
Sounds far more reasonable than we have stateside. Basically all we can do is "vote with our wallets" by buying from different companies until we find products that last marginally longer, or are cheap enough we can replace them weekly.