this post was submitted on 12 Jun 2024
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306
T-Mobile tries to convince customer to drop price hike-related FCC complaint, fails spectacularly (www.phonearena.com)
submitted 1 week ago by [email protected] to c/technology
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[–] b3an 35 points 1 week ago (1 children)

I was curious but only enough to get it summarized:

T-Mobile is trying to get customers who filed FCC complaints about recent price hikes to drop those complaints. However, at least one customer, "mjsztainbok," is refusing to back down, citing T-Mobile's broken promises and misleading claims. T-Mobile's "Un-contract" and "Price Lock" guarantees appear to have been violated, with the company's explanations being unsatisfactory. Customers feel cheated, and T-Mobile could face legal and regulatory troubles, including a potential class action lawsuit, over false advertising. The issue is unlikely to go away anytime soon for the "Re-carrier."

[–] spongebue 5 points 1 week ago

Sounds like a "spectacular" failure to me

[–] dog_ 10 points 1 week ago

Striestand Effect much?

[–] [email protected] 7 points 1 week ago

It's stuff like this that makes me distrust a lot of lifetime price guarantees and lockins. Take for instance pCloud (not to be confused with Proton Drive) and their purchasable lifetime cloud storage...