this post was submitted on 10 Jul 2023
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Lemmy.world Support

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Lemmy.world Support

Welcome to the official Lemmy.world Support community! Post your issues or questions about Lemmy.world here.

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submitted 2 years ago* (last edited 2 years ago) by ElectroVagrant to c/support
 

Hey, so right off the bat, not a complaint thread, but wanted to request/highlight some little non-technical matters that I think would help a lot of folks.

In Ruud's pinned thread, there's an okay overview & recap of what happened, but what this misses are some key details to help folks resume access to Lemmy World both via browser & apps. For reference, I think Beehaw's admin's post is a little better at least in terms of formatting, resolving access issues on browser, & direction for further assistance.

Thankfully for browser it seems relatively simple, if you visited while the site was compromised, Ctrl+F5 your cache & if that still doesn't work, clear site cookies (typically accessed via clicking padlock icon in address bar, clear cookies/site data). However for apps...It unfortunately seems a little all over the place since they're still pretty early in development.

I think the best case for addressing the app situation would be to compile the info others have provided in the comments for resolving their login issues & provide a non-exhaustive rundown of the solutions, while directing folks to relevant app communities for additional help/advice.

Also, I don't recall if it was present before, but on review I've noticed the sidebar on the front page for lemmy world doesn't have a link to this community for support. If it was and hasn't been restored yet, it would probably be a good idea to restore that so folks can more easily find their way here to ask questions/report lingering issues.

Thanks to the admins for their prompt action in seeking to address this vulnerability & compromise, hopefully this further prioritizes attention on these areas from the devs/contributors to minimize risks in future!

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