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this post was submitted on 19 Apr 2024
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Because they're different things? For the user it doesn't matter if they're both same legally, in one case they need to bring their car somewhere, in the other one they don't. If anything it's confusing to call them both a recall.
But they are NOT different things. In every one of these examples:
The only thing that is different in this entire process is how the remedy is applied. Every single step other than that is identical.
And that's the thing that matters to the person who owns the car. Currently when a user sees that word they don't know what they need to do to fix it. You can have some other name encompassing both (like 'critical fix'), but if you keep recall for when that fix isn't user applicable, (and furthermore have specific names for the fixes themselves if they're user applicable) people would immediately understand
Lots of people here are disagreeing with me but I'm yet to see an argument about why that shouldn't be the case other than that it currently isn't. But even that's an argument for why changing the term would be difficult, not for why calling every fix 'recall' makes sense.