this post was submitted on 02 Jul 2023

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You Should Know

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YSK: While you're on Lemmy/Kbin/Fediverse, you're not "the product" but you're also not "the customer". (self.youshouldknow)

submitted 1 year ago by fubo to c/youshouldknow

259 comments fedilink hide all child comments

Why YSK: Getting along in a new social environment is easier if you understand the role you've been invited into.

It has been said that "if you're not paying for the service, you're not the customer, you're the product."

It has also been said that "the customer is always right".

Right here and now, you're neither the customer nor the product.

You're a person interacting with a website, alongside a lot of other people.

You're using a service that you aren't being charged for; but that service isn't part of a scheme to profit off of your creativity or interests, either. Rather, you're participating in a social activity, hosted by a group of awesome people.

You've probably interacted with other nonprofit Internet services in the past. Wikipedia is a standard example: it's one of the most popular websites in the world, but it's not operated for profit: the servers are paid-for by a US nonprofit corporation that takes donations, and almost all of the actual work is volunteer. You might have noticed that Wikipedia consistently puts out high-quality information about all sorts of things. It has community drama and disputes, but those problems don't imperil the service itself.

The folks who run public Lemmy instances have invited us to use their stuff. They're not business people trying to make a profit off of your activity, but they're also not business people trying to sell you a thing. This is, so far, a volunteer effort: lots of people pulling together to make this thing happen.

Treat them well. Treat the service well. Do awesome things.

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[–] NewBrainWhoThis 43 points 1 year ago (2 children)

Lets see what the future brings. As long as the user count is low there isn't much of a problem, but if instances suddenly have millions of users, it will get expensive for admins to run the service. If too few people donate (what is usually the case), admins are forced to search for other ways to finance the infrastructure. The other point is AI, wheter you like it or not, if Lemmy is big enough, the content (conversations etc.) will be used to train LLMs. Also, the content will certainly be interesting for advertisers to learn user preferences. The difficulty comes with scale.

[–] floydie7 9 points 1 year ago (2 children)

So, in theory, of we keep the individual instances manageably small and spread everyone across multiple instances we should be sustainable. As it generally doesn't matter which instance you're on so long as its federated with the community at-large we could keep the instance servers affordable for the admins and users that are able to financially contribute.

[–] NewBrainWhoThis 4 points 1 year ago (1 children)

Yes, that would be the best. But as we have seen, users are drawn to the instances with the most users :/

[–] [email protected] 3 points 1 year ago

Not drawn, they're actively sent there by people they trust (app creators, subreddit mods or fellow users).

[–] [email protected] 3 points 1 year ago

Not really? If would be the same but called "not enough instances" if i understand correctly.

[–] [email protected] 1 points 1 year ago

This idea that the poster isn't the "customer" isn't really helping matters. The whole point of these communities is to facilitate communication, and if there are bugs and feature requests interfering with that process, that's something to be taken seriously. Instead, we have a UI that badly needs improvements and not enough interest to fix them.

"Doing awesome things" comes at the cost of time and effort. It doesn't just happen.