this post was submitted on 11 Feb 2024
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Everyone in this comment section is yelling about how bad discord is, telling people to use forums or matrix instead. No one is asking "why?". Why aren't people using forums or matrix? Because the path to user growth isn't guilting people into the 'morally correct' choice, it's making a product they want to use.
Why are small communities using discord over forums? Well, we're talking about small projects, hobbies, and volunteer work. Hosting a forum costs both time and money - renting server space and configuring/managing both the forum and the server. Making a discord channel is instant and free. You want your favorite project to have a forum? Then take up the mantle of hosting and maintaining it yourself. You want all projects to use a forum? Develop a forum system that you absorb the hosting costs for. Neither of these exist, so communities use discord.
Why are small communities using discord over matrix? I'm in my 30s, I spend all day on my PC, I've taken a couple years of college courses in programming. Figuring out matrix was annoying for me. I had to figure out which client program to use, I had to navigate the less-than-ideal way of joining servers, and there was a difficulty curve for understanding the program's features and how to use it. It wasn't impossible, but it took effort. Discord doesn't. For every step of friction, a product will bleed users. Matrix is cumbersome to set up and use, and it's copying something that already exists and does it better for the end-user experience. It shouldn't be surprising that people prefer discord. Want that to change? Start contributing code to matrix and refine the user on-boarding process.
Instead of stating opinions, ask questions. That's how things get changed. No amount of moral grandstanding will change end-users, no matter how correct you might be.
Honestly a lemmy community wouldn't be a bad format. It's basically a forum
Normally I'd say that reddit/lemmy are poor choices for a community - but if the competitor is a live-chat like discord? Yeah. Lemmy is better.
Project leads would just need to make sure to direct users straight to a specific instance that allows instant/unmoderated sign-ups, or else that element of friction will occur -- and certainly not start the whole "there's many instances, pick the one that's right for you!" spiel, or users will give up immediately. I thought similarly about matrix - on-boarding users to a matrix community would be helped by explicitly writing a guide for them to do so, but then we're back to step 1, where making a discord channel is quicker than writing instructions.
Lemmy seems better for asking questions/problem solving, but it doesn't seem as good for growing a community or more casual chatting about a project because discord has that social aspect and demands much less effort for each 'post'.
There have been projects that skin Lemmy to be like a forum, based on phpBB code if I recall. Don't think the projects are active though.
Technically it is ActivityPub actor
Matrix was confusing. Lemmy wasn't. That should say something because Lemmy is already considered confusing by a lot of people.
Honestly the only confusing part for me now is choosing the right instance. This one thing is quite difficult
I think in a weird way one of the problems is the feeling that you have to get it right the first time. I think we need to obviously make it wayyyy easier and less intimidating for people to find instances to sign up at that are a good fit for them, but also I think we just need to send way more of a “get it wrong, treat your first account as just a fun diversion, don’t feel like you need to find the perfect home immediately” vibe. Not every social media account needs to be a permanent investment, it can just be a momentary passing version of yourself along your way from one place to another.
I think a lot of the subconscious anxiety is about trying to nab the handle you like to use on a popular up and coming social network before everyone else jumps on and takes your precious name… but there is no rush here. Your handle will likely sit untaken on more fediverse servers than you can shake a stick at, indefinitely.
A Lemmy community would be 1000x better than a discord community and there’s literally thousands of servers where you can create one of those.
I think another hinderance is that the people asking questions get ignored, dismissed or shouted at, even if they tried whatever it was they tried. The Linux community doesn't do this as much when someone who tried Linux runs back to Windows, thankfully, but if you're a Chromium user who tried Firefox, or a Bluesky user who tried fedi, and found that the former of those was better for your needs, prepare to have angry nerds flaming you for your blasphemous act.
But we need to convince people to care about freedom too. There will always be some excuse to not use the freedom respecting alternative. Look at Reddit users. They could all join us here and change something, but they don't care. Same with Twitter, Windows, etc. It's always difficult, it's always annoying. But if we spread the message and help people with their issues, we can convince at least some of them.
Software takes time to improve. Matrix is a complicated project and unlike Discord it's also federated. It's possible that some things will always be harder with Matrix. But even if it improves a lot (which will probably take years), people might find other excuses to not use it. For example Discord might still be more popular.
I know Matrix takes effort to use. You have to understand what a homeserver is, how fediverse works, etc. I had to go through even more effort to set up my own server. It was difficult and took a lot of time of reading the documentation and tutorials. Some of the problems I had were ridiculous. Then to get people to use my server, I had to guide them step by step on how to create an account, because you can't just send them an invite link.
But we can't just give up on our freedom and privacy. We are aware of Matrix's issues and they won't be fixed in a month or even a year. In the future Discord will have even more users and it will be even harder to escape it. So there is no reason to wait, we have to fight this battle now. This is the right thing to do.
I have been thinking about this a lot lately, and Ian starting to feel like the situation we are in feels impossible partially because of the way we have let capitalism define what we call “friction” in apps.
Friction as a concept can do a lot of good in getting developers to be laser focused on how it actually feels to use a software as a human, but also… does Lemmy cause “friction” for new users because they simply cannot physically imagine a social network outside the context of a massive corporation?
Discord is undoubtedly very slick to use but no one can convince me that Discord, Bluesky, Threads etc… don’t have a huge advantage in being low “friction” from being imaginable by the average person.
We need to start differentiating between the shitty kind of friction that needlessly pushes away users and frustrates them and generative friction where the difficulty of getting someone to use something is an expression of traction where a broader invitation to think more radically about what is possible in community organization can happen. Seen from this light onboarding someone onto Lemmy is a million times harder than onboarding someone onto Discord, but that is because onboarding someone onto Lemmy is actually doing something far more difficult and meaningful.
Getting someone to try Lemmy who before wouldn’t have tried it (or hadn’t even heard of it) expands the realm of what is possible in that person’s mind. It isn’t fair to expect that to magically happen with less friction than shuffling people onto yet another corporate social media service in the honeymoon phase where there aren’t many ads and things are artificially cheap…. If the situation is the same, and your onboarding has done no work on the system, it damn well better be easy.
I mean, not all books should be difficult or challenging works of literature, but if your objective is to be genuinely changed by a book than you can’t really expect to get there without friction between you and the book. A frictionless book that just glides through you has no purchase to enact a genuine change in the fabric of your mind.
Should we not think of social media community building in a similar light? Yes there are annoying works of literature that seem purposefully obtuse (bad friction) but by the same token it is the challenging books that actually transform our minds.
Even if that one person you get to try Lemmy only tries it briefly and then just drifts off, you have fundamentally changed what that person thinks can be possible in the realm of online communities and that is no small victory even if it is harder to quantify.
The problem is that people don't care about freedom, security or privacy. If they cared, they would only choose software that gives them those things. They would use Free Software. Even when it's not always convenient.
So the issue here is not capitalism, but non-free proprietary software, because it makes it easy to abuse users. Unfortunately most people haven't even heard of Free Software. They don't realise that they deserve certain rights when using computers. I think if more people were familiar with the Free Software movement, they would think differently and they would demand freedom. Not all Lemmy users have heard of Free Software, but many of us understand that freedom is important. So we use it, even though it's not convenient and the UI sucks.
We are capable of competing with corporations and often making better software that them, but that's not enough. If people don't understand the issues we are trying to solve, they will just use whatever new shiny app that comes out next. That's why some Twitter users migrated to Bluesky and Threads. They don't understand that after a while they will be abused the same way as before.
Even if we make Matrix way better, Discord users will still use Discord, because to them everything is fine and there is no reason to switch. Learning to use something new is always inconvenient. I doubt that all Windows users are unable to switch to GNU/Linux. They just don't think it's worth the effort, because to them there is nothing wrong. Being spied on and restricted is ok as long as all their proprietary games work.
The reason people don't understand the issues you are trying to solve is because yall that think like this in the free software movement won't talk about the issues in terms of a broader political context that is actually relevant to normal people, in a language they are going to understand. Too many prominent people in FOSS just want to create these weird libertarian fantasies centered on technical problems and technical solutions without stepping back and recognizing the inherently socialist thrust of free software and the power that comes from speaking directly to the broader public about software in those terms.
So long as libertarian style ideology in FOSS fumbles around with trying to reinvent the wheel from first principles while socialists, unions and leftists exasperatedly gesture at the already existing wheels all around them, FOSS will always be a marginal movement of hobbyists without real political power to enact change in the realm of software and improve the lives of everybody not just extremely technologically literate people.
If you try to sell the FOSS movement like you are, as a clever technical licensing method to give users more freedom over how they use their particular niche software, and don't connect these struggles in software to a broader class struggle or a related critique of why capitalism is so awful at creating tools and utilities we can rely on, than FOSS will always be an obscure island the broader public could care less about.
I don't understand what fantasies you are talking about. We just want people to have freedom when using computers. Freedom that they deserve and that nobody should be able to take away from them. As a side effect we also get privacy and security and a society that works together to achieve common goals in a way that benefits us all. Those problems affect everyone who uses a computer.
The Free Software movement is 40 years old and it has already changed the world. It benefits everyone, not just technical people. Are you gonna tell me that all users of Firefox, Libre Office, Gimp, Matrix or Signal are only technical people? You are talking to me right now using Free Software and I'm responding to you on my fully Free Software operating system.
Free Software is not a licensing method. Software has to use licenses, because that's how copyright works. It doesn't give users any rights by default. Software should be free (as in freedom - we are not talking about price) by default, but it isn't, so we have to use licenses. The Free Software that we use today was created under capitalism, so I don't see how capitalism prevents us from making useful software and working together on improving it. There are also many developers and companies that sell Free Software (they make commercial programs).
Here is an alternative Piped link(s):
Free Software
Piped is a privacy-respecting open-source alternative frontend to YouTube.
I'm open-source; check me out at GitHub.
Also people don't want to make a new account to ask one question. Discord let's you pop into a server, ask a question, and leave with ease.
Until this is enabled in some other platform, people won't switch away from Reddit/Lemmy and discord. People don't want to make accounts and that's why these services took over.
Hmm, now I wonder why lemmy does not have this "temporary user" kind of thing, where you can join with simpler form only to participate once (with restrictions, ofc)
Some speculation on my part:
Despite what @[email protected] says, 3 (or variations on it) has become more common across some larger/more active Discord servers simply because communities understandably don't want to deal with drop-in trolls or raids, meaning some of them go so far as to temporarily limit or add small hurdles for people even with accounts.
You can of course still find many Discord servers that don't, which is among the reasons it remains so popular, but it's not as sure of a thing as it was in the past.
It's actually a misunderstanding of what I was saying. Lemmy already has this functionality. I use my normal account to ask a question in a community I'm not normally apart of. In the forum days I'd need to make an account for e.g. a power tool forum if I had a question.
Discord is the same. I use my normal account to join a server, ask a question, then leave after getting the answer. No temporary account needed.
I must've been more tired than I realized and didn't catch that properly, sorry about that! I was also more focused on the other person's question and taking it more literally as in the pseudo-guest feature of Discord, which enables you to pop in and ask without a full account.
Nah you're good. No worries. I actually didn't know that pseudo guest even existed
I see. Then I guess lemmy's current approach is reasonable. I do recall most discord servers does have e.g. some period until being able to post something.
You can, you just comment in a community you're not subscribed to, same as Reddit.
On Reddit / Lemmy I just post to the power tools subreddit if I have a question. But in the forum days I'd need to find a power tool forum, make an account, post, remember to check for answers outside of my daily browsing, then never use the forum again.
Or just create a subreddit lol, beats Discord
You could start a Lemmy community, subreddit, even a mastodon or Twitter account with the same investment and effort.
i feel like discord is much better at fostering a community and less good at being a resource or repository of information. like in a discord you talk directly to individuals so you get to know them and become friends. if you are new you can just pop in and say hi and start making friends, it's very organic. other platforms are much worse at this. I feel this is a big reason people use it.
To add, I have seen informative discords before, but it requires a dedicated mod team to organize the channels into read only, informative posts.
Definitely works 1000x better as a community chat though.
This is because discord is close to the top of the enshittification funnel.
It's like you didn't even read his comment fully and only made it halfway through the first paragraph.
I went through the same effort and all I got for my troubles was a few dead chatrooms where what little discussion exists is purely about distros.
The barrier to entry filtered out everyone else.