this post was submitted on 17 Jan 2024
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Frankly this is one of the most disheartening editorials I’ve ever read on Gizmodo. “Cumbersome?” “Confusing?” “Error-prone?” “Terminator?” “Frustrations?” “Wasted time?” Just say you don’t understand how to use them and have no intention to learn. Weird flex for a tech journalist.
It literally ends with the sentence, "It turns out human beings might still have something to offer." I hated the entire article.
Yeah, aside from the factual inaccuracies and the axe-grinding so obvious that it may as well be classified as an op-ed, it's so smugly sanctimonious.
"67% of people prefer self-checkout, but based on no data, that's probably changing, because we think it should and probably a lot of people are upset about the stealing that isn't really happening!"
Don't forget the part about how "67% of people prefer this thing, but all companies are quitting that thing because of a lie they cooked up to convince people to accept price gouging."
The only people upset about the "stealing" are the companies that let it happen.
Said this the other day - 30 years ago I worked retail, our security would detain you in a secure office with cameras, and let the police handle you.
Every security shift had at least one cop working security as a second job, or were retired cops.
These companies stopped detaining shoplifters because their insurance gave them a deal not to. Well, then they don't get to complain about theft.
Self-checkout likely has little bearing, since the systems use scales, have an attendant watching, and use cameras on your face and the checkout itself.
I smell a lot of bullshit. There's no way the vendors of these systems didn't address all this stuff before deploying them - otherwise they could be held contractually liable for failures. No way vendor security leadership, nor the grocery chain security leadership let these systems go out without addressing these concerns.