this post was submitted on 28 Oct 2023
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Do all airlines “hire out” their wheelchair assistance? It seems simple enough just to have an “aisle chair” on hand that an air steward (or even the guy’s wife) could push him out in. Why isn’t that an option?
Airlines barely do anything by themselves. All ground services are provided by contractors, so why not wheelchairs.
My guess is that AC has an investor who also has shares in a wheelchair assistance company, so that investor gets to double-dip on their profits.
(This is something you see often these days with large investors.)
Possibly (likely, even), but actually liability for these exact types of situations is the reason they contract services.
"Oh something went wrong? Well it's the contractor's fault, blame them instead."