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Costco voted most respected grocery retailer as Loblaws, Sobeys fall: survey
(ca.finance.yahoo.com)
this post was submitted on 03 Aug 2023
226 points (98.7% liked)
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Short sighted MBAs that try to squeeze out every penny from consumers don’t realize (or don’t care) how valuable good will is.
It's not even good will. Retaining skilled employees is worth more to the company than suppressing wages.
I worked for a Sobeys chain for over a decade and lost count of the number of times they let a skilled employee walk over a trivial promotion, only to have to fill their position with two people in the short term. Then after countless hours wasted searching for and training a replacement they'd do the exact same thing.
Like, you can't bump your weekend dairy guy from $17.50 to $18 but you can replace him with 2 high school kids making $15.25/hour that combined still manage to do a worse job.
I agree, it's also bad business in other ways. Sometimes I get the feeling the irrational contempt for workers is part of the decision making. As if to say, "How dare they ask for more wages?"