this post was submitted on 24 Jul 2023
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Don’t You Know Who I Am?
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except when you waste a crap load of time figuring something out only to realise that the person that says “it can’t be X” didn’t actually know that it was in fact X
… this is why you don’t argue with ISP support when they tell you to reboot your router: just do it; they don’t know that you’ve done that before you call them, and you telling them that’s not the problem is not going to change anything… it’s not because they don’t believe you specifically, it’s because they just can’t trust that everyone knows what they’re talking about
the same goes for most IT problems… it saves time in the long run to just assume people don’t know what they’re doing, because problems and systems are both complex and dynamic
Re ISP support: It depends on the support desk person you're talking to. I've talked to idiots who have no clue what they're doing and thus can't tell if you do. I've also talked to people who clearly knew a lot and could tell I knew enough to make the claims I was making. I obviously prefer the latter. Shame all support can't be that and usually is just a complete layperson following a script. Deviating from that script at all makes them uncomfortable
Nah, ISP support (and many other support) just have a script they have to go through on every call.
I agree that rebooting your electronic device will fix a lot of issues.
But if those from support were actually any good, they would just reboot your router remotely.
that kind of reboot doesn’t do everything… turning the power off for 30sec completely discharges the capacitors in the power supply, as well as leaving time for things in the exchange to time out and reset
it’s a quick way of solving a mountain of issues, both client side and ISP side
some ISPs do have a script, some have better support than that but rebooting is a good strategy for a huge number of things because IT systems are just so complex