this post was submitted on 19 Sep 2024
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Mildly Infuriating

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[–] [email protected] 139 points 1 month ago (6 children)

I had an ISP try to bill me for an unreturned modem five years ago.

I kept the receipt because I expected them to be so incompetent. Good luck.

[–] SpaceNoodle 76 points 1 month ago (1 children)

They ALWAYS try that shit. They never don't. I keep receipts and photos.

[–] saltesc 13 points 1 month ago (3 children)

Y'all have to use ISP provided modems?

[–] [email protected] 35 points 1 month ago (1 children)

I told my ISP explicitly not to provide one as I owned my own

I was out of town when they set it up, guess what was installed

It took a year of calls for the rental to be taken off my bill and they never took the hardware back. I have lots of everything they said (recorded calls and told them I was too since 2 party state)

I love having 1 fucking Option!

[–] [email protected] 5 points 1 month ago

I had something similar, except there was no hardware. They just tried to charge me for using my own router. It was a nightmare to get that removed from my bill, even with the agents going “yeah I see we didn’t leave anything, and your installer verified with our router and took that, but I also see it was shipped to you directly, so there’s nothing I can do”

Like cool, but nothing was actually shipped to me and even if it was that’s not my problem, it’s yours.

[–] kn33 8 points 1 month ago

With my ISP, it's not an extra charge but included in the rest of the cost so it doesn't cost me anything extra to use theirs and if/when it fails, I just have to ask for a replacement.

[–] SpaceNoodle 3 points 1 month ago

Sometimes. I use my own setup whenever possible. But that means I still have the equipment they delivered even though I never asked for it.

[–] [email protected] 27 points 1 month ago (1 children)

I had an ISP do the same when I moved out of an apartment in 2016. I still get calls from a collection agency. The number is blocked but if I check my "blocked calls" log it's been nearly every weekday for 8 years.

[–] NegativeLookBehind 9 points 1 month ago (4 children)

Your credit must be completely fucked

[–] [email protected] 30 points 1 month ago (1 children)

Mine WAS hurting, then I filed fraud charges with the bureaus and copied the email that showed Comcast saying I didn't owe them anything

Now it's only experian that keeps getting them about every 6 months, after 4 reports they started vanishing off my report within a week automatically lol

Absolutely insane that companies can just say that you owe them money without ever actually contacting you, sell your "debt" to someone, and have that hurt your credit for 7 years

[–] [email protected] 6 points 1 month ago

Maybe we can do that to them...

[–] [email protected] 9 points 1 month ago (1 children)

On the bright side two more years and it falls off their report anyway. It would be a mistake to pay it at this point.

[–] NegativeLookBehind 2 points 1 month ago

Lol I guess so

[–] [email protected] 5 points 1 month ago (1 children)

I pull my credit report yearly. The ISP was never on it. Even if it was, after 7 years accounts are removed from your report.

[–] [email protected] 2 points 1 month ago

Considering the debt is over 7 years old, it certainly shouldn't be.

[–] [email protected] 6 points 1 month ago (1 children)

Hah! I just recently got to switch off Comcast to a newer local fiber company. Comcast emailed and texted me for weeks telling me to return their equipment that I never had, but even their website showed I had nothing to return so I ignored it. Eventually the emails changed to "you've been charged", so I called to complain. They assured me that I wasn't actually charged, and then realized they owed me a prorated refund since I cancelled in the middle of a billing cycle. They absolutely weren't going to give that back unless I called.

[–] [email protected] 5 points 1 month ago

They can’t decide whether they’re evil or they just hire the most inept and cheapest people possible.

[–] cm0002 6 points 1 month ago (1 children)

Was it Crapcast? I bet it was Crapcast, it sounds like a Crapcast thing to do lol

[–] [email protected] 5 points 1 month ago (1 children)

It was spectrum Internet. Charter communications.

[–] [email protected] 7 points 1 month ago

Formerly known as time Warner cable (TWC) changed their name to try and avoid all the bad rep they rightfully had (and still have).

[–] JoshuaFalken 3 points 1 month ago

You just reminded me I've got to mail my modem back. Thanks!

[–] Dvixen 2 points 1 month ago

Our previous ISP kept after us for a few years to return their modem/router. Only problem was we were a BYO account - we never had a need for their device, nor was it ever on our account or any invoices. A few years later, and every few months afterward (typically after I've had to contact them to solve the hell that was constant dropouts - reconnecting 2-4 times a minute) the missing BUDii would pop up again and they'd demand we return or pay for it.

Each time I got snarkier and snarkier, treading the line of being polite and sounding like I wanted to chew their face off. Then I got Betty (fake name) who asked for a moment while she read the correspondence on our account. She commiserated with the troubles we'd been having, clarified notes on our account and then solved what a dozen others couldn't figure out, and we never heard about the BUDii ever again.