this post was submitted on 06 Sep 2024
276 points (98.6% liked)
Technology
59174 readers
2728 users here now
This is a most excellent place for technology news and articles.
Our Rules
- Follow the lemmy.world rules.
- Only tech related content.
- Be excellent to each another!
- Mod approved content bots can post up to 10 articles per day.
- Threads asking for personal tech support may be deleted.
- Politics threads may be removed.
- No memes allowed as posts, OK to post as comments.
- Only approved bots from the list below, to ask if your bot can be added please contact us.
- Check for duplicates before posting, duplicates may be removed
Approved Bots
founded 1 year ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
I'm sure it's different with enterprise contracts, but VMWare support was next to useless when I used to pay for it on 20 servers. Not once did a problem get solved, and some of them must have been pretty widespread bugs from what I recall.
This seems to be common among most software/hardware vendors these days. I can't get good support from Microsoft, Citrix, Juniper, Cisco, etc.
I never knew Microsoft even had support. Was part of a very large (worldwide) enterprise and remember the other teams complaining about lack of anything when trying to escalate issues.
I got good support from redhat, had an individual dev help out with a difficult openshift deployment.
Did you try to reboot?
/s
It's not different really. Either it is obvious and you don't need them or its your hardware vendor's fault (according to them). Still better than Oracle's software support, which is not a high bar.
I have had to contact the vmware enterprise support several times and while it was tedious to do so, they always managed to help us out, including when we had datastore locked vhd's after a storage crash.