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All major car franchises have their own systems. I've been away from car dealerships for a while now but they all use similar systems and for the most part the cheapest service is always the choice. The dealerships all have differing but competent standards when dealing connections to the cooperate head quarters but everything else is a crap shoot of poorly considered decisions driven by cost and only cost. Not that the hole that the crooks used were probably through the a dealership but its possible since I know how obtuse certain groups are at dealerships.