this post was submitted on 10 Jul 2023
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Self-checkout theft causing problems for retailers β€” and shoppers who despise receipt checks (www.cbc.ca)
submitted 11 months ago by [email protected] to c/[email protected]
136 comments fedilink hide all child comments
 

I started using grocery self-checkouts during COVID, but I've kept using them because there's rarely a line (and I'm a misanthrope). I'd probably go back to using regular human checkouts if I had to dig through all my crap to prove what I bought.

Having said that, I've noticed myself making mistakes. I've accidentally failed to scan an item, and I've accidentally entered incorrect codes for produce. When I notice, I fix them, but I've probably missed a few.

I guess the easiest answer is for grocery chains to reinvest some of those windfall profits and hire more cashiers.

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[–] [email protected] 13 points 11 months ago* (last edited 11 months ago) (2 children)

What I do is deliberately go to a cashier, even if the line is extremely long, and I see more and more people doing the same. This forces more lines to open. One time they asked if I could use the self-checkout to speed up the process. I replied that if the items were cheaper at the self-checkout, sure, otherwise I'd stay in line.

[–] [email protected] 12 points 11 months ago (1 children)

This forces more lines to open.

Does it really, though? I have yet to see a rollback on self-checkouts.

[–] [email protected] 4 points 11 months ago (1 children)

I noticed this at my local Loblaws. At first they only had one to two lines open and they were extremely long. Now they have several lines open and it's very fluid.

[–] [email protected] 4 points 11 months ago

Oh, nice. I guess hope is not lost!

[–] [email protected] 0 points 11 months ago

I do the same thing. Aside from a gas pump, I no longer will use self-checkout for any reason. I'm done working for Big Retail for no pay & no discount.